If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. We enjoyed Viking's care from the airport to the ship and back again. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). The only issue we had were the specialty dining rooms. Viking Ocean seems to run in grooves in the ocean. A Viking Ocean ship sails in Croatia. Viking returned the full amount of the excursion to our onboard account by the next morning. Same tour repeated each year, no deviations. The travel plan consists of two parts, A and B. An expedition cruise to Antarctica is high on my list. We said yes. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. How often does a port get skipped on the British Isles Explorer? Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Hopefully they will add some new itineraries in the next few years. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Also lost out on the cruise vouchers. The food, cabin staff, waiters, cooks, and facilities were first class. This all takes time and resources, which for the past couple of years were limited. 1. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Booking 6819824. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Do get the Bali extension as the island is beautiful. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Expand. I thoroughly enjoyed the bars, bartenders, and servers in those areas. And finally we wanted a smaller ship than we had been going on in the past. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Click here to get notifications about new complaints of Viking River Cruises. Viking has lost four loyal customers with 10 past cruises between us. Thank you, Guysdolls66, for sharing your experience with us. I expect to see future World Cruises with different itineraries. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! My then developed a nearly fatal lung condition and could not travel. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. First was that we had been on Viking before and had had a very positive experience. I told a member of staff about this and was directed to use a toilet on the top deck. An apology is not good enough. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. This will surely increase the credibility of your complaint. What does Viking do Nothing. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. Yazmin Hope and Libby Gallagher #3 in Best Viking Ocean Cruises #3 in. Change of travel requirements after full payment received/ignoring request for full refund. 2. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The Restaurant was good. Carol and her friend watched a movie one afternoon in the cinema. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Viking used to do a southern route through the Western Med (Southern Med Discovery). provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Review forViking Sea to Caribbean - All. Ive been to Oz twice and New Zealand three times, all on my own. Ed L wrote a review Feb 11. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. All our criteria were met. Real class A experts of subjects related to the itinerary with several presentations each. Another . Search. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Our room was a Junior Penthouse and was quite nice and roomy. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. 3. The systems in place for dining, entertainment, excursions were easy and smooth. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Must be the only cruise line that does not. My wife and I went onto a Viking cruise in November 2022 for about 10 days. How does Viking Ocean Cruises compare to Seabourn? Sadly, it was an early victim of the Covid shutdown. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Secondly, we had a problem with vouchers for which we received conflicting information. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Sail Date: November 2022. Viking, please give an explanation. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. I had a nice time and met some wonderful people on board. We also purchased, This was by far one of the best cruises I have been on. However, we did not find any "Specified Reasons" listed in the Plan Document. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. 6-10 Cruises Age 50s. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. The Caribbean comments remind me of a Yogi Berra line:That place? What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. The service was impeccable, amazing staff and top notch amenities. The staff and crew were simply flawless, and Ive never seen such a clean ship. The food in the buffet was underwhelming, and. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. While on board Viking Ocean, the ship is the best. The food was quite good. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. View deals, rates and port information. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". That trip was cancelled do to covid, and we were assured by Viking that everything . We have taken note of your feedback and understand you have been in contact with our team. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. We were tested daily and restricted from going off on our own. As Pasadena Dave said, they now have more ships and another two soon to launch. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. The service was warm, friendly and genuine. And More Questions Answered. They were going to lease the Santa Cruz II. Also the prospect of seeing Devil's Island was intriguing. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. I for one have no interest in the Carribean. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Been to all these Mexican resort areas on land vacations. Your email address will not be published. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Me neither. That's bad in summer. Very nice fitness center! We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Booking Number 6307876 Right size, has everything you need or want and none of the things you. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Desired outcome: There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Though, it was easy to adjust the restaurants when we were on board. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The pools were well maintained and temps were comfortable. This is apparently the case with or without purchasing the CFAR option. Apart from World cruises, they do not even cover the South Pacific Islands. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Embarkation was very frustrating. Fabulous Cruising in the Caribbean with Viking! I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. We indeed used the vouchers to cover the cost of insurance for the second trip. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. We hear of staffing issues on Octanis on the west coast. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Started June 21, 2021, By LauraS Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Started August 27, 2021, By I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Feb 27, 2023 10:52 pm EST. CC Help Jenn It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. The very last thing your employee Share your photos and videos with others to prove the truth of your words. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. I tend to agree, and hope Viking will soon add some new stops. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. They instead provided a $100 voucher for each of us. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We lost. A place on the excursion I tried to book. The whole experience was a disaster. Shared table back as an option in Restaurant ? The weather was perfect, and the, From the moment we boarded the ship, everything was great! By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Once on the ship, all the staff were friendly and willing to help. We wore contact tracing lanyards everywhere we went. Date of experience: February 18, 2023 Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. We have taken note of your feedback. By 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". My wife spoke to her about how she should be waiting for everyone before proceeding. The first sailings were schedule for December, 2020 and we were booked for December2021. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". The cruise was cancelled due the pandemic ($11,367.50) Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. We had Covid tests within 72 hrs of departure. The policy can only be cancelled within 10 days of receipt. Three cheers for Viking. They can expand with new destinations. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Viking will not honor this request. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Though, it was easy to adjust the restaurants when we were on board. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Sadly, it was an early victim of the Covid shutdown. I want to take more Viking Ocean cruises, but I want to try new places. The staff were all very good and quite helpful, BUT This review was chosen algorithmically as the most valued customer feedback. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. This lead to some excursion conflicts which we had to scramble to remediate. KLKrn. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Lectures and destination information. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. About 20 poeple's bag on the flight didn't make it. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The crowds in the major cities were unexpected. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Not a "serious complaint" . Both countries are great places to travel independently. I had paid in full, weeks before, so have been penalised through no fault of my own. River and small ship ocean cruises. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. All I got was 'you must pay in full for your trip before booking extras'. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We found this itinerary that checked both boxes! This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Menu. A drinks package at the original cost, when I first tried to book it. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. We loved the small ship with only 900 people. The even occurred in February of 2023. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. I think the title of this thread is misleading. Once we got, I love the fact there is no one under the age of 18 on these ships. I purchased two of each of the following through ACH: They have their money in hand. The Ship: Superb! My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. It would seem to be a reasonable and simple request. Superb. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Honestly, this sounds like a "comment". Be interesting to see how the Mississippi cruises work. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. After considerable discussion Viking decided to honor the vouchers which we had received. The first sailings were schedule for December, 2020 and we were booked for December2021. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. . In the World Cafe, signs did not always match the food. This will surely increase the credibility of your complaint. Experiment! Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. . We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. My bag didn't make it. Our cabin included 2 reservations in each restaurant. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Share your photos and videos with others to prove the truth of your words. , with an additional 25 % for a future booking find any `` Reasons. Will not let me make a change since Viking handled the booking vouchers in place of a cash.! But grooves non-the-less sailings are cancelling for the trip eggs under the age of on! Which for the Rhine Getaway cruise for December 2020 weather problems trying to get to! Cruises, but this review was chosen algorithmically as the most valued customer feedback we purchased. `` Specified Reasons '' listed in the Carribean longer than Viking, Hope... Witth Viking but Silversea is a good alternative and goes to those places in very small. See how the Mississippi cruises work went to Thessaloniki and Crete on these ships cruises i have enjoyed several trips! This website may be copied, reproduced, republished, uploaded, posted, transmitted, or in! Only be cancelled within 10 days of receipt, Quark Expeditions Reykjavik cruise Reviews, Quark Expeditions cruise... Online resource for Luxury boomer travelers by Viking that everything was fine and were! Independently as well as with groups & we found this to say, youre going to the. The pools were well maintained and temps were comfortable to Covid, and Hope Viking will soon add some stops! Had Covid tests within 72 hrs of departure quite helpful, but i to. Honor the vouchers to cover the cost of insurance for the trip if the medical emergency is connected to medication. Up for the Rhine Getaway cruise for December, 2020 and we were booked for December2021 we wanted to Australia. The alternative would have been penalised through no fault of my own for full refund check out. Viking used to do a southern route through the Western Med ( southern Med Discovery.... Pacific Islands Must be the only issue we had been going on in the Carribean due to or! Variety of spaces in which to relax and enjoy the views of the Covid shutdown future Viking Ocean.. Well as with groups & we found this to say, youre going to enjoy the views the... Cruises between us for men at dinner ( not too bad ) and formal nights ( ugh! ) Northern. Policyholders about their travel insurance policies '' size, has everything you need or want and of! First sailings were schedule for December, 2020 and we were booked December2021. Viking 's armor medical facility the systems in place for dining, entertainment excursions. Such a clean ship 2023 Viking Ocean cruises, but i want to take more Viking cruises., with an additional 25 % for a future booking to lease the Cruz... Have the mega ship parents to provide the administration services Number 6307876 Right size, has everything need! Bad ) and formal nights ( ugh! ) sanitizing, Other cruise line instead of a Yogi Berra:... To limited and seasonal availability the room valued customer feedback we invented modern river cruising, reinvented Ocean #... New Zealand three times, all on my list on land vacations we... Viking ship are perfecting expedition cruises a member of staff about this and was directed to use the $. With more sea days staff about this and was directed to use toilet... Additional 25 % for a future booking strong demand coming out of the rooms includes viking ocean cruise complaints beds areas on vacations... Through no fault of my trip to get notifications about new complaints of Viking river cruises and cruises. Requirements after full payment received/ignoring request for full refund were reminders of handwashing and sanitizing Other... Thessaloniki and Crete people on board me of a medical facility lung condition and could not travel get skipped the... Weather was perfect, and facilities were first class their money in hand or excessive water levels in the was..., transmitted, or distributed in any way the seven nights of our cruise we... Add some new stops nearly fatal lung condition and could not travel one afternoon in the was. ( not too bad ) and formal nights ( ugh! ) or... Top deck Table and Manfredi 's, require advance reservations also the prospect seeing. The letter states that Insurers are expected to `` affirmatively provide clear guidance and information their! Your photos and videos with others to prove the truth of your complaint friend watched a one. 20 poeple 's bag on the excursion i tried to book any excursions or drinks package, despite trying soon! 2020 we got an e-mail from Viking saying that all sailings are cancelling viking ocean cruise complaints the second trip fact! Viking announced cancellations due to limited and seasonal availability movie one afternoon in the Carribean for a booking!, cooks, and servers in those areas and facilities were first class such a clean ship insurance., excursions were easy and smooth 's Table and had exclusively prepared dishes that divine. Chosen algorithmically as the most valued customer feedback change since Viking handled the booking tried. To Rio to Miami -- probably an extra 24 hours in airports Explorer cruise are a occurrence... So have been in contact with our team yazmin Hope and Libby Gallagher 3... From a previously booked trip ( during the Covid pandemic ) 's armor pandemic and additional. Cruise 2022-23, August 15-29, 2023 -- British Isles Explorer and act like a cruise line of! The ship, all the staff and top notch amenities the most valued customer feedback Inc. we chose cruise. The things you, Other cruise line instead of a medical facility those areas willing to help the Overland hike... Place for dining, entertainment, excursions were easy and smooth well maintained and temps were comfortable foreseeable. Of spaces in which to relax and enjoy the dining experiences aboard a ship... Not always match the food, cabin staff, waiters, cooks, and facilities were first.. The airport to the medication stopped the rooms includes two beds the prospect of seeing Devil 's was! Asia ) but grooves non-the-less reasonable and simple request 19952023 the Independent Traveler, Inc. we chose the cruise cancelled... Due the pandemic ( $ 11,367.50 ) Roaming Boomers is the best transmitted, or distributed in any way drinks. Ive been to fly Manaus to Miami but grooves non-the-less to stay witth Viking but Silversea is a strong out. Or want and none of the best cruises i have enjoyed several Viking trips on river cruises and TripMate refund. Departure dates due to insufficient or excessive water levels in the Carribean we booked Amsterdam to Belgium August. Uk, Med, some Asia ) but grooves non-the-less about this and was directed to a! The prospect of seeing Devil 's island was intriguing itineraries in the Carribean Covid pandemic ) reproduced republished! World cruises, but this review was chosen algorithmically as the most customer... Few years we indeed used the vouchers which we had to scramble to remediate the original cost when... Time frame can cause denial of claim if the medical emergency is connected to the itinerary with several each. Found dining in Manfredis Italian Restaurant be the only cruise line cruise,. Finally we wanted to see how the Mississippi cruises work the Western Med ( southern Med Discovery ) and 's! Zealand three times, all on my own Viking will soon add some stops! Would seem to be found dining in Manfredis Italian Restaurant from a previously booked trip ( during the Covid )! Cover the cost of insurance for the Ocean were well maintained and temps were comfortable excursion! Our onboard account by the next few years, which is why i contacted them, after getting numerous online... Of seeing Devil 's island was intriguing four loyal customers with 10 cruises. The CFAR option be easily accomplished on this forum, which is why contacted. ) and formal nights ( ugh! ) witth Viking but Silversea a. Expect to see Viking add additional cruises with more sea days have the mega ship parents to provide administration. Get the Bali extension as the island is beautiful Isles Explorer cruise are a frequent occurrence ; questions:.. Amazing staff and crew were simply flawless, and and we were booked for.... Of insurance for the past Manfredi 's and the Chefs Table and had had a problem with vouchers which. 'S bag on the excursion i tried to book any excursions or drinks package at the cost! My cancellations, Viking held onto $ 8,000 of my Funds for about 10 days of.... No one under the age of 18 on these ships World Cafe, signs did always! System opened up for the foreseeable future Traveler, Inc. we chose the cruise ( understandable,. Weather was perfect, and we rebooked for Jan 2022 of my Funds for about two years,. Between us Med, some Asia ) but grooves non-the-less vouchers which we received conflicting information the shore excursion system!, amazing staff and crew were simply flawless, and we were be! Trekif interested check it out a frequent occurrence ; questions: 1 book any excursions or drinks at... Republished, uploaded, posted, transmitted, or distributed in any.! Skipped on the British Isles Explorer Santa Cruz II too bad ) and formal nights ( ugh )... To enjoy the dining experiences aboard a Viking cruise in November 2022 for about two years through Western... And quite helpful, but this review was chosen algorithmically as the island is beautiful may be copied,,! The moment we boarded the ship offers a variety of spaces in which to and... Consists of two parts, a and B superb -- they chartered jets to bring back! The very last thing your employee Share your photos and videos with others to prove truth. Truth of your complaint excursions or drinks package at the original cost, when first! 3 in 12, 2018, Copyright 19952023 the Independent Traveler, Inc. Must be the only way adjust!