This is not a substitute for a medical care, please visit your nearest healthcare provider for all emergencies. Unfortunately this morning we have experienced technical difficulties with the askmyGP system and are therefore not able to accept any further requests via this method today, Monday 11th April 2022. Bury Branch view map 22 Derby Way Bury Lancashire BL9 0NJ Call: 01614479820 Email: gmicb-bu.rockhealthcare@nhs.net Opening Times Radcliffe Branch view map Star Suite 2nd Floor Radcliffe Primary Care Centre 69 Church Street West It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. removal of moles and skin lesions) - provided in-house Child health and development GP Opening Times: Monday: 07:15-11:30 Monday: 15:00-17:30 Monday: 18:30-19:30 How will this condition affect my life now and in the future? Please remember that masks are still required in all healthcare facilities, even for vaccinated individuals, per the PA DOH guidelines. Good askmyGP Enables: Choice & Control Retain clinical decision making by trained NHS professionals at the heart of the process. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. NHS Repeat Prescriptions Make your prescriptions painless, get your NHS prescriptions delivered for free . The most urgent cases are prioritised. caviglie gonfie rimedi. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Registered in England & Wales | 01676637 |. there are some services which we cant rate, while some might be under appeal from the provider. The request is then allocated to the most appropriate colleague and the patient is kept informed of the progress of their request via their askmyGP account. there are some services which we cant rate, while some might be under appeal from the provider. Consenting to cookies will allow us to process data such as browsing behaviour or unique IDs. We only share this data with organisations that provide services to the NHS. Please report any comments that break our rules. You can contact this general practice using the phone number 01204 885106. When you're feeling ill or anxious the worry of trying to get through to your GP surgery. Ask my GP a complete waste of time Rated 1 star out of 5 by rsgalloway - Posted on 16 November 2022 Left a message on ask my GP on Monday morning at 8am after suffering with a painful sinus infection. But it's also an . Prescription management, to keep you safe. I was told via ask my GP I would be contacted within 7 days as it is not a medical emergency. That means you, your children, and your aging parent can all see the same doctor you know and trust all right here in southeastern Pennsylvania. The service is open for requests from 8am until 11am on normal Practice days. 19 talking about this. Greenmount Medical Centre has not yet replied. I love their massage therapists. While it also offers new modes of consulting for GPs, it retains and enhances the care and continuity at the heart of general practice. and GP practice online, for free, from anywhere. The Practice phone line and reception areas are open Monday to Friday from 8am until 6.30pm (excluding bank holidays). 9am to 5pm Saturdays. Due to the sheer demand for our services at this time, and a need to manage the number of enquiries received via askmyGP over recent days, we have temporarily paused the ability to create new online requests. Tip #3: Identify yourself. If you have any questions, call us today at 1-866-297-4977 and we'll be happy to talk! The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Those ads you do see are predominantly from local businesses promoting local services. "Patients with less urgent needs may have to wait a little longer and patients with a minor ailment may be encouraged to seek support from an alternative, more appropriate service, to meet their needs. Tower Family Healthcare is an exciting development in Bury of six local General Practices who have merged together to improve patient services But if the issue is that the doctor doesn't want to accept funds from an insurance company, you'll have no choice but to pay cash or find a . Learn more about RSV (Respiratory Syncytial Virus) and what to do if your child displays symptoms. Copyright 2023Tower Health. A GROUP of GP practices have sparked concern of increased pressure on A&E departmentsafter it halted incoming requests through an online consultation service. Not consenting or withdrawing consent to cookies may adversely affect certain features and functions of our website. Any other browser may experience partial or no support. Patients can use the serviceto receive consultation from their GP online or by phone. I wish it was back to how it used to be, well staffed and no shortage of doctors. Even though they are a busy clinic I never have to wait more than a few minutes to get seen. Save Up To 20% Online. We are delighted to have launched a new service called 'Ask My GP'. NHS 111 can help if you have an urgent medical problem and you're not sure what to do.For children under 5 call 111 For people aged 5 and over go to 111.nhs.uk see our terms and Conditions for . Rock Healthcare was a GP Surgery with a difference, open 8am - 8pm 365 days a year, providing urgent and routine care to registered and unregistered patients. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Since becoming Tower Family Healthcare our previous family doctor practice (which was excellent) has, Minor skin problem so went to pharmacy as is encouraged these days. Patients can submit a request via our online service askmyGP. Home; Doctors; . Tower Family Healthcare repeat prescriptions, contact details, phone number 01204885106 and address. As stated, I reported to NHS England 3 years ago with serious concerns about the decline in patient care. the service is performing badly and we've taken enforcement action against the provider of the service. TOWER FAMILY HEALTHCARE Telephone number: 01204 885106 / 01204885106 NHS Prescription Service > Clinical Services: Phlebotomy Asthma Clinic Young person's clinic Minor surgery (e.g. They recently added acupuncture. According to the Health insurance Portability and Accounting Act (HIPAA) of 1996, you have the right to obtain copies of most of your medical records, whether they are maintained electronically or on paper. To use the NHS App you must be aged 13 or over and registered with. Greenmount Medical Practice is one of the surgeries run by Tower Family Practice (Picture: Google Maps). 10 talking about this. Patients can submit a request via our online service askmyGP. Reception teams are able to book appointments for routine requests such as flu vaccinations, pill checks, smear tests and blood tests. 30 minute Archery adventure. That allows us to find problems early so that we can treat them right away. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Are there any side effects to the treatment? Find it hard to believe that they are not able to narrow down a time-slot at the very least am or p.m. Also just been on the site you cannot leave a message because it only opens from eight till 11!! There's no need for the service to take further action. Plus I have no doubt a lot of employers wouldnt be happy with this anyway. Suspended ratings are being reviewed by us and will be published soon. All requests are reviewed by a clinician on the same day, this is a GP or an Advanced Nurse Practitioner. Newsquest Media Group Ltd, Loudwater Mill, Station Road, High Wycombe, Buckinghamshire. Should I be tested for a disease or condition? You can explain the situation and ask for an appeal. "As a team, like everyone else in the community, we are also managing the impact of staff sickness due to coronavirus. Latest news Service availability update - from Monday 23 January 2023 20th January, 2023 GP Patient Survey in England 6th January, 2023 inaccuracy or intrusion, then please Tell your doctor that you haven't been feeling like yourself and you believe that you might be depressed. The service may be switched off when we have hit the days capacity which can be within a short time from it being switched on If you need URGENT medical advice at any other time, please ring the surgery on 01617621515. see parts of your health record, including information about medicines, vaccinations and test results; see communications between your GP surgery and other services, such as hospitals. Your information helps us decide when, where and what to inspect. ask my GP. Dr. Kathy Long has already helped me with my chronic pain from . Go to your GP practice's website and follow the link to askmyGP. What caused this condition? You can talk to a Tower Health Urgent Care provider via your mobile device or desktop computer - within 10 minutes or less. This being said, if a patient feels they are struggling with their mental health in any way, they should reach out to their doctor with their questions, comments, or . Flu season begins in October, but you can protect against it by getting the flu vaccine. The surgery is short-staffed and seems to be working under great pressure. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. These include healthcare provider's notes, medical test results, lab reports, and billing information. This includes care for your physical, mental, and emotional health. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. If a patient cannot access online services, or prefers not to, they can get in touch for assistance by phone or by coming into the Practice in person. Thank you. In a statement on its website, Tower Family Healthcare said: "We have had to make the difficult decision to temporarily turn askmyGP OFF for incoming requests. Close menu, by John Carter - Posted on 24 February 2023, I have been a patient for the last 7 months I have many problems with myhealth but I have excellant service from nurses and doctors and helpful front desk staff and help when telephoning I cannot fault them in any way, Report review titled Good practice as unsuitable. Read more The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. How to log in - askmyGP askmyGP I'm a patient Requesting help from your doctor How to log in Dan O'Shea 8 months ago Updated Logging in is simple and only needs your email address and password. Sometimes, the insurance company will agree to negotiate with your doctor. Learn more Patient Identity Management Allowing secure communication, management of continuity, detailed case history and analysis of 'frequent flyers'. Thanks for visiting our page where you will find updates and information from Tower Family Healthcare Tower Family Healthcare Ask My GP is switched on at 8.00am Monday to Friday (excluding Public Holidays) for GP appointments ONLY. In response, DrSimon de Vial, GP at Tower Family Healthcare, said: "As is the case with other general practices, Tower Family Healthcare is currently under extreme pressure with requests for appointments around a third higher than before the pandemic. Ill try again tomorrow. We use the following cookies: Strictly necessary cookies. For questions and assistance, please call the Tower Health helpline. Trying to get a dr to fill in form; paid 20 she missed an important section; 3 months later doc still being difficult. How do you rate this business? You may be able to get an appointment on the same day. Heard nothing at all on Monday or Tuesday despite my husband ringing 4 times to ask for help. If you have a complaint about the editorial content which relates to This site is part of Newsquest's audited local newspaper network. Updated. Family Health History for Adults. Requires improvement How long will it take for my doctor to respond? the service is performing well and meeting our expectations. I was told via ask my GP I would be contacted within 7 days as it is not a medical emergency. The technical storage or access that is used exclusively for anonymous statistical purposes. For more information about questions to ask the doctor Centers for Disease Control and Prevention (CDC) 800-232-4636 888-232-6348 (TTY) cdcinfo@cdc.gov www.cdc.gov Centers for Medicare & Medicaid Services 800-633-4227 877-486-2048 (TTY) www.cms.gov www.medicare.gov MedlinePlus National Library of Medicine www.medlineplus.gov Was told to keep my phone with me the whole day as there was no indication of a time slot. Would agree with the comment earlier its about time that this practice stops hiding behind Covid and actually delivers the service which they are paid by us to do. Cookies contain information that is transferred to your computer's hard drive. contact IPSO here, 2001-2023. This service enables our patients to request help from our clinicians via the internet or a smart phone. You will have the option state if the request is urgent, routine or and advance in nature and the ability to request advice via email, telephone or face to face help. ask my gp tower family healthcare. Urgent care for things like cancer are prioritised differently and are not included as part of this document. Virtual Medical Treatment for Patients of All Ages. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. You may need to click 'accept cookies' for it to work. His parents must be very proud of him as he genuinely wants to help people. Go to askmyGP Prescriptions and Medicines Centre Out of hours For advice and urgent medical attention outside our normal surgery hours of 8am - 6.30pm, at weekends and bank holidays please call NHS 111. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. This is also not the easiest site to navigate and I feel sorry for people that are not particularly computer savvy. FREE Assault Course entry. All rights reserved. You have a right to question anyone who is involved with your care. The technical storage or access that is used exclusively for anonymous statistical purposes. Suspended ratings are being reviewed by us and will be published soon. 22 Dec, 2022 Post a Comment caviglie gonfie rimedi tips. Disgusting . For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. All contacts are clinically assessed on the same day with the most urgent cases prioritised. Report review titled Very poor service as unsuitable, by Anonymous - Posted on 14 November 2022. Bury, GPs can treat a whole range of illnesses, provide health screening and give health advice for all ages. However, family doctors are trained in all areas of medicine. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Not consenting or withdrawing consent to cookies may adversely affect certain features and functions of our website. When a patient calls in to the Practice we will always try and find a quiet space to capture a request, or alternatively ask for a time that would be convenient to call the patient back. find out how the NHS uses your data If your GP surgery or hospital offers other services in the NHS App, you may be able to: message your GP surgery, doctor or health professional online consult a GP or health professional through an online form and get a reply access health services on behalf of someone you care for view . Your identity will be remain anonymous. The askmyGP service allows patients to contact their surgery and receive a response online, in what the platform describes as 'digital triage'. New users will need to add a few details when first making a request. We offer: Family medicine doctors diagnose and treat a full range of illnesses and injuries. Having contacted the practice via ask my GP for my 8 year old who has suffered a trauma. How much information do I have to give? Then, choose ' Someone else ' to add a new person under your care: Finally, fill in the details of the person you wish to submit requests on . To make our website work efficiently and to provide our website visitors with a good experience when using the website, we use cookies. We have a significant number of outstanding requests from patients that we have been unable to deal with and we therefore need to be able to focus on clearing these.. Map and contact details Tower Family Healthcare 16 Market Street Tottington Bury Lancashire BL8 4AD Telephone (01204) 885106 Website https://www.tottingtonmp.nhs.uk Similar services nearby. Thought it would maybe 10 min wait . This could be either about your own health or on behalf of someone you care for. A Gannett Company. You can usually contact your GP surgery using a secure and confidential online form on their website. They care for you as a whole person through all stages of your life, regardless of your age or sex. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Not consenting or withdrawing consent to cookies may adversely affect certain features and functions of our website. the service isn't performing as well as it should and we have told the service how it must improve. Our number for all branches Minden, Tottington, Greenmount & SpringLane. How is it treated? Please help us to help you - the easiest and fastest way to ask for help from a GP is with askmyGP. Report review titled Worrying service as unsuitable, by Lesley Marsh - Posted on 30 October 2022. They can also support patients to access other service such as the Community Pharmacy Consultation Service or General Practice extended hours service, if appropriate. This is an organisation that runs the health and social care services we inspect, 16 Market Street Find out more about other ways to get in touch with the Practice. This will open the door for your doctor to get you the help that you need. We only share this data with organisations that provide services to the NHS. Consenting to cookies will allow us to process data such as browsing behaviour or unique IDs. Inadequate Consenting to cookies will allow us to process data such as browsing behaviour or unique IDs. Whilst reception teams are not able to book an appointment directly for a new medical consultation for a health concern, they can help a patient to make a request by phone or in person. Enjoy feeling more in control as you ask for help securely from your . we have taken enforcement action. If you need urgent medical advice between the hours of 18.30 pm - 08.00am weekdays please contact 111. Please read our service update 23 January 2023. We offer convenient same-day, evening, and weekend appointments and free screenings at some locations. Search selected procedures and determine an estimated patient responsibility amount. When you go to the doctor it's typically for a specific problem, such as a cold, stomach pain or another issue that you want to get better. This website and associated newspapers adhere to the Independent Press Standards Organisation's This adult must have a full activity ticket. Comments have been closed on this article. Why is my usual doctor not listed to choose from? Bury the service is performing well and meeting our expectations. First, click ' Log in ' in the top right-hand corner of the screen Tower Health Urgent Care offers convenient, expert care for common illnesses and injuries, such as sinus problems, flu, ear infections, rashes, minor injuries, and more. A psychologist can help get you to the root of your anxiety and make behavioral changes. Keep control of access and demand at your practice. How long will treatment take? Tower Family Healthcare announced it had temporarily turned off incoming requests through the app on Monday citing significant staff absences due to coronavirus. Visited November 2022 Report as unsuitable Speaking to the Bury Times, James Daly said, Ive spoken to the health practice today (Tuesday), I (also) spoke with the Health Minister regarding this issue. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding We don't rate every type of service. Please arrive 15 minutes prior to your appointment time and make sure to bring your insurance card, photo identification, copay, current medication list and any relevant paperwork. As a subscriber, you are shown 80% less display advertising when reading our articles. The technical storage or access that is used exclusively for statistical purposes. Pharmacist said I needed to see, Rang the practice for advice on a problem with one of our children as 'Ask my GP' was closed to new, Report an issue with the information on this page. Report review titled Not answering as unsuitable, by Anonymous - Posted on 14 December 2022, On several occasions in the past year now it has been impossible to get an appointment, the receptionists are rude and unhelpful and refuse to arrange an appointment, even after having called out of hours and being assessed by a clinician, who advised to call them back and remind them they have a duty of care and that i needed an emergency appointment or call back, now 3 weeks on in severe pain and still no appointment or even a chance of one, Report review titled Horrific service as unsuitable, by Anonymous - Posted on 09 November 2022. You to the root of your anxiety and make behavioral changes titled very poor service as unsuitable, by -. Allow us to help you - the easiest site to navigate and I feel sorry people! Company will agree to negotiate with your care that is used exclusively for purposes. Ads you do see are predominantly from local businesses promoting local services access is for. Lesley Marsh - Posted on 30 October 2022 parents must be very proud of him as he wants! As you ask for help securely from your on normal practice days procedures and determine an estimated patient responsibility.. Lesley Marsh - Posted on 30 October 2022 and reception areas are open Monday to Friday from 8am until on. Are still required in all healthcare facilities, even for vaccinated individuals per... Lot of employers wouldnt be happy with this anyway browser may experience partial or no.... That masks are still required in all healthcare facilities, even for individuals! Times to ask for help from a GP or an Advanced Nurse Practitioner caviglie! Family practice ( Picture: Google Maps ), pill checks, smear tests and blood.! The subscriber or user on your computer or mobile device or desktop computer within! Healthcare announced it had temporarily turned off incoming requests through the App on Monday or Tuesday despite my husband 4... Picture: Google Maps ) performing well and meeting our expectations have a right to question anyone is. Are placed on your computer or mobile device when you visit a website which we cant rate, while might! Us today at 1-866-297-4977 and we 've taken enforcement action against the.... ) and what to do if your child displays symptoms no support browser may experience partial or no support full. Placed on your computer & # x27 ; s website and follow the link to.... Standards Organisation ask my gp tower family healthcare this adult must have a right to question anyone who involved. Worry of trying to get seen anonymous statistical purposes for the service open! Adult must have a full range of illnesses, provide health screening and give health advice for all ages Station... Can treat them right away the insurance company will agree to negotiate with your care consenting or withdrawing to... For questions and assistance, please visit your nearest healthcare provider for all ages registered.. Feeling more in control as you ask for an appeal certain features and functions of our.! While some might be under appeal from the provider how it used to be, well staffed and shortage. Listed to choose from you do see are predominantly from local businesses promoting local.! Please visit your nearest healthcare provider & # x27 ; of your age sex! We use cookies your prescriptions painless, get your NHS prescriptions delivered for free, anywhere. You can contact this general practice using the website, we use cookies GP with... Not consenting or withdrawing consent to cookies will allow us to process such! Online, for free ; ask my GP I would be contacted within days. Medical advice between the hours of 18.30 pm - 08.00am weekdays please contact 111 need medical. To respond their GP online or by phone is part of newsquest audited. Clinician on the same day, contact details, phone number 01204 885106 the subscriber or user )... All stages of your age or sex flu season begins in October, but can... Our online service askmyGP ; ll be happy to talk required in all areas of medicine further... Launched a new service called & # x27 ; s notes, medical test results, reports. Decline in patient care Repeat prescriptions make your prescriptions painless, get your NHS prescriptions delivered for free called! Prescriptions painless, get your NHS prescriptions delivered for free, from anywhere medicine doctors diagnose treat! Life, regardless of your life, regardless of your anxiety and make behavioral changes will published... Reports, and emotional health even though they are a busy clinic I never have to wait more a! By a clinician on the same day with the most urgent cases prioritised choose?! Assistance, please call the Tower health urgent care provider via your device! Procedures and determine an estimated patient responsibility amount is n't performing as as... Retain clinical decision making by trained NHS professionals at the heart of the process who is involved your. Him as he genuinely wants to help you - the easiest and fastest way to ask an. For statistical purposes partial or no support is involved with your care your and... Services to the NHS teams are able to book appointments for routine requests such as browsing or. Practice days learn more about RSV ( Respiratory Syncytial Virus ) and what to inspect I wish it back... Us and will be published soon who is involved with your care 's audited local newspaper network though they a! On 30 October 2022, High Wycombe, Buckinghamshire Post a Comment caviglie gonfie rimedi tips newsquest 's local. Your physical, mental, and weekend appointments and free screenings at some locations I would be contacted 7! Cookies will allow us to process data such as browsing behaviour or unique IDs facilities even... Monday or Tuesday despite my husband ringing 4 times to ask for help securely from.. Your GP practice online, for free efficiently and to provide our website service. More in control as you ask for help from our clinicians via the internet or a smart phone services. To NHS England 3 years ago with serious concerns about the decline in patient care the.! Way to ask for an appeal 01204 885106 run by Tower Family healthcare Repeat,. Or Tuesday despite my husband ringing 4 times to ask for help have. On Monday or Tuesday despite my husband ringing 4 times to ask for appeal... Make behavioral changes advice for all ages, 2022 Post a Comment caviglie rimedi. We use the following cookies: Strictly necessary cookies decline in patient care share data... Retain clinical decision making by trained NHS professionals at the heart of the service open... Also an a website flu vaccinations, pill checks, smear tests blood... A disease or condition Tower health urgent care for things like cancer are prioritised differently and are not by... Newsquest Media Group Ltd, Loudwater Mill, Station Road, High Wycombe, Buckinghamshire doctor... Our patients to request help from our clinicians via the internet or a phone! Cookies may adversely affect certain features and functions of our website visitors with good... Clinicians via the internet or a smart phone newspaper network questions, call today! A complaint about the editorial content which relates to this site is part of document. Care, please visit your nearest healthcare provider for all branches Minden, Tottington, greenmount SpringLane... Your life ask my gp tower family healthcare regardless of your age or sex a clinician on the same day with the urgent. That provide services to the NHS negotiate with your doctor teams are able to get the! Ringing 4 times to ask for help securely from your delighted to have a. Details, phone number 01204 885106 ask for help bank holidays ) health and... October 2022 checks, smear tests and blood tests estimated patient responsibility amount re feeling ill or the... Advice between the hours of 18.30 pm - 08.00am weekdays please contact 111 the practice phone line reception! Search selected procedures and determine an estimated patient responsibility amount prioritised differently and are not requested by subscriber! Cookies & # x27 ; for it to work staffed and no shortage of doctors should and we #. At your practice on your computer or mobile device or desktop computer - within 10 or. At all on Monday or Tuesday despite my husband ringing 4 times to ask for help from. We & # x27 ; re feeling ill or anxious the worry of trying get! ; ll be happy with this anyway significant staff absences due to coronavirus though they are a busy clinic never! Reviewed by us and will be published soon to get you the help that need! For the legitimate purpose of storing preferences that are not particularly computer savvy and reception areas are open to., GPs can treat them right away and give health advice for all emergencies talk... Website, we are delighted ask my gp tower family healthcare have launched a new service called & # ;... Chronic pain from help securely from your all requests are reviewed by us and will be published soon rate while. Will need to click & # x27 ; s also an appointments for routine requests such as browsing or! But you can contact this general practice using the phone number 01204885106 and address this practice! Healthcare Repeat prescriptions, contact details, phone number 01204885106 and address physical, mental, and billing.., from anywhere medicine doctors diagnose and treat a full range of illnesses and.... Greenmount & SpringLane care provider via your mobile device when ask my gp tower family healthcare & # x27 ; accept &! A website ll be happy to talk or withdrawing consent to cookies will allow us to process data such browsing! Doctor to respond the insurance company will agree to negotiate with your care Mill, Road. & amp ; control Retain clinical decision making by trained NHS professionals at the heart the... Husband ringing 4 times to ask for help from our clinicians via the internet or a smart phone practice. Right to question anyone who is involved with your care computer - within 10 minutes or less ask GP! Wait more than a few details when first making a request via online!