2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Your people are encouraged to overbill and lie about the work they do. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). 2 and a half weeks later, the toilet is starting to back up again. Livermore, CA location.. We find out a few days later that the leak was from a loose hose under the washing machine. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. We can fix your plumbing problem and clean up your water damage. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. $2,694.91 refund for unneeded and overpriced services. While there was more, this is the short version. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. He continued to press for the jet service which he said would resolve the issue. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Desired outcome: Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. I would like a partial refund. The other was not. They would not discuss pricing on the phone. I opted to cable. Email to customer has also been sent with refund details. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Thank you Van! He answered many questions, and gave me lots of tips on how to prevent in the future. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Photo shows it could not have come from a toilet drain. Customer agreed on getting $75 credit back on card. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. But we have taken the responsibility and paid for the toilet that was broken. Not worth the price! BBB reports on known marketplace practices. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. This will surely increase the credibility of your complaint. It's now 9pm. The time is currently 10pm local time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So your cost would be about $800. We may earn revenue from the products available on this page and participate in affiliate programs. They are RUDE! They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Desired outcome: EcoPlumbers charges us much less. Replacement would be about $1500 minus the $700 that you paid. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. 02/14 . Three times & cancel you as a business is not run like that. BBB Business Profiles are subject to change at any time. See details. He said it was the second mans job. I would like a partial refund. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Another Roto-rooter technician followed up with a camera. Small bathroom was clear. This needs to be stopped. I called Roto-Rooter to return to my home and remedy the clog. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. In the end, Roto-Rooter never reimbursed our neighbor in full. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. This complaint is on behalf of my parents, The servicemen did a great job and clean up the water problem. I have used Roto Rooter for years to clean out my tree roots in my sewer line. All Rights Reserved. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Maybe, but sometimes you have to pay more for quality. I also think they shop over my insurance deductible. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. No call, they never showed up. Be the first one to find this review helpful. So then finally on 1/25 I reached out to Veronica on my own. Some research on my part has indicated to me that mine is not an isolated case. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Sean determined that the trap was collapsed and could not get his camera in the line. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. If you have an issue on a Sunday, save your time and dont call them. Very nice and awesome people. I told him i just wanted it to be snaked. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. kichen sink can't be used because down under the sink water is leaking. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. So What we can do. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. That is the best I can do for you. I recently called Roto Rooter to have a water heater installed. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. They tried to solve the problem by snaking the line but couldn't get it unclogged. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Regards, John Cooke. Parts and supplies: $725+ I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. This team knew what they were doing. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. It is a percentage of the costs he had to purchase! I had someone help him put it on for safety. 1/31/23 - *********** - tristan #**** The representative NEVER disclosed the 1.6% fee to go purchase the parts. Again, nothing but excuses. My mother should have been told that the parts are approximately $800. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. 252 complaints closed in the last 12 months. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . We fixed it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Additionally, I said that we refused water remediation. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. He asked how old the house was and the condition of pipes. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. I called RR and informed them they broke the drain pipe. We called again today, and the plumber stated there would be a 40.00 minimum charge. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Provide the man with the refund. For your unit **. They dud me, now, it's my turn. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Think they called? This is were our cable want thru next door unit **. It had become clear to me that the charging was never going to stop. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. . He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Before he left, I was handed a bill (which I paid with a credit card) of 673$. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". BBB Business Profiles are provided solely to assist you in exercising your own best judgment. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Convenient. RR tried to scope the pipe but did not succeed in finding any leak. Mike at ** office number. Regards, I will be disputing this charge with my credit card company. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Dealing with them has been the worst experience of my life. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Unsubscribe at any time. About the Business. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. What a rip off and I'll never use them again. Claim your profile to access Trustpilots free business tools and connect with customers. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. They were just looking to make a quick $400 and did not have the best interest of the customer. Now, its too late to call anyone to get out here today. They changed the sump pump and left Poo Poo water residue on the floor. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. The charge 2800.00 for labor alone to replace one straight pipe! I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. The gentlemen who showed up (Mike) finished the service in 15 minutes. Tristian had attempted to clear the drain from the basement. The stains would not fade. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. The neighbor sent us an invoice from another company putting the toilet in. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Prior to the installation my kitchen sink was working normally. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Better Business Bureau: I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. We value your privacy. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Copyright 2023 Acton Media Inc. All rights reserved. No customer service and they over charge for minimal they do! Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB accredited Plumber since 2/22/2005. Inc. T/A Toto Rooter, PO Box 559, Easton MD. He quoted $750, and the other plumber charged $229. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. If old pipes are subject to cracking when snaking they should have not snaked it. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Affiliate links which enable us to share in the end, Roto-Rooter never reimbursed our neighbor difference. Can do for you standard price for 2 people job but to be snaked times & you. 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