Hourly? Before expressing interest, please review the program's terms and conditions. Strong background in software customer training and . To maintain your active certification status, you'll need to successfully pass incremental exams (no more than two) verifying your understanding of recent updates to the ServiceTitan platform. (WAFB) - A large portion of a new training facility for athletes, being built near the LSU campus, has collapsed. Bonuses? HousecallPro has actually assisted us take our company to the next level and makes dispatching, estimating, and bookkeeping much easier. Contact Kathy Nielsen, The Chicken Lady, to learn more. Employees can also enroll themselves in courses. Particularly developed to meet the needs of home-service providers, it offers numerous tools. (2016). Consumers get top quality services from providers with a validated background. How do I assign courses to multiple users? Servicetitan Training Academy It's a cloud-based software application that offers both a website and a mobile app. Connect, network, and share their best tips, tricks, and tactics and general business strategy. We cant wait to help you improve your skills as a CSR Manager! Learn more: View Schedule & Register Now [Webinar On-Demand]: Turn Your Call Center Into a Profit Center Event Updated on 02/09/2023 Kathy has worn many hats in the industry, from CSR all the way up to General Manager, including HR and training techs on new technology. ServiceTitan Next is a sandbox environment you can use to get familiar with the changes and the new features in the upcoming release. An industry-recognized, verifiable credential you can share on LinkedIn or other professional/social networks and showcase on your resume. If you take an exam and fail to achieve the required passing score, you will need to wait 24 hours to retake the exam. Designed specifically for CSR Managers. 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She is able to share information in a way where it can be absorbed and implemented immediately. No inventory management Best process creation for everything worked on by task, Consulting for accurate, efficient financials, Ease of use of Pricebook for reporting & technicians. Youll also learn how to set flat rate prices through the Pricebook Modifier and look at how Time & Materials. We recommend using chat or phone for urgent cases. From the Actions menu, click User Transcript or View Enrollments. If your company includes reservation, designating jobs, and designating professionals, Housecall Pro will be a lifesaver. This permits your workplace develop the most efficient paths. Designed for all levelsfrom Office Managers to GMs, Bookkeepers to Customer Service Repsthe course covers everything you need to know about accomplishing necessary tasks through ServiceTitan and QuickBooks. There is also the ServiceTitan Administrator program, but I would do this once she/he has more experience in ST first. To help you prepare, an Exam Guide with links to Knowledge Base and Academy content covering topics in the Certification Exams, is included. With this software, technology will work for you and not the other way around. The next time the employee logs in to ServiceTitan Academy, their assigned courses appear on their dashboard, or under My Courses. How are techs paid? Kathy helped countless customers revamp their QuickBooks and make the transition from other platforms. I have actually used other competitive items in the past, however absolutely nothing has actually come close to the features of HousecallPro. A badge that identifies you in Community as a Certified Administrator. Obtain the information you need to establish Standard Operating Procedures to improve efficiency and streamline day-to-day operations. This course is designed for techs in the Plumbing, HVAC, and Electrical trades, however, anyone using ServiceTitan mobile will benefit from this course. 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Listing for: Tempe Union High School District 213. The CSR Superheros bootcamp she put on was a great experience. Email campaigns assist promote your services and inform clients about your special deals. The purpose of this training session is to understand what permissions go with reporting, where to get data in ServiceTitan, as well as how to run, create and schedule your own reports. Youll also learn how to set flat rate prices through the Pricebook Modifier and look at how Time & Materials. Sign In. Tutorials & How-To's Play all Accounting Just Got Easier! Project Tracking is a new set of powerful features to help you accurately track and manage your long-term projects in real-time. In Admin view, you can run reports, assign courses, and view user activity. Commission? Youll learn the soft skills of being a CSR, ServiceTitan key features, workflows, as well as communication and customer service pro-tips. 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