Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. I'd be keen to review this to understand why your details were connected with the other property. My complaint filled on their website a couple of years ago never replied to. Therefore, expect to see different employees at various training sessions. how would you communicate to change situation ? You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Any further Q? It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Asking about engineering interest/where it stemmed from. Be the first to find this interview helpful. Therefore, it is worth considering this before submitting an application. Companies can ask for reviews via automatic invitations. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Approximately two weeks from first interview to job offer. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites I applied online. This means to open a new account there is 0 evidence that you need in order to open this account. I applied online. I had no idea TW were this bad! Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. All products and services featured are independently selected by WikiJob. Over zoom , interviews are fine until you get to the screening. The process took 4 weeks. Call us using our official call line 0800 980 8800. I interviewed at Thames Water in Aug 2020. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. Through Microsoft team for 45 minutes with two interviewer. Therefore, expect to see What examples do you have of managing people in different situations? I have never in my life had screening so in depth. Here are 8 tips for writing great reviews. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. All handled directly by the hiring manager which was refreshing. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Get answers to your biggest company I applied online. Thanks. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. I interviewed at Thames Water in Jul 2022. This line is open from 8 am to 8 pm from Monday to Friday. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. The process took 1 week. What is your salary expectation for this role? WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. This role is aiming to promote to the leader, and lead others.is it ok for you? Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Followed by a tour of the premises. Working Hours. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Asked 16 April 2017 very long interview After sending in your application, you will be invited to an online test website to sit a psychometric test. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. All rights reserved. Plenty of time for my questions allocated. experiences with different operating systems. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Your last position is XXXmay you tell me more about this role? We use dedicated people and clever technology to safeguard our platform. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Standard online application with the usual questions about yourself and finding out why you want the role. This employer has not claimed their Employer Profile and is missing out on connecting with our community. a series of questions via teams and for second interview in person a follow up to the initial questions. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. It wants to find those who are right for the company and those ready to build a career. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. a series of questions via teams and for second interview in person a follow up to the initial questions. What was your latest salary? How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? I had to prepare a presentation and task. 2. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Do you need any job adjustment? Approximately two weeks from first interview to job offer. Both surveyors said its an issue and needs sorting. I interviewed at Thames Water Utilities. Seemed less about professionalism, more about level-headedness. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. interviewer was nice. All rights reserved. Thanks. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Has anyone ever got through on the telephone number ? Even when I have emails confirming I am. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Thames water have said no action is required. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Asking about engineering interest/where it stemmed from. Verification can help ensure real people write reviews about real companies. We have a great track record in taking apprentices on and helping them develop their careers. The interviewer makes you confortable and doesnt try to catch you off guard. Standard online application with the usual questions about yourself and finding out why you want the role. Part Time Jobs. Learn about the Thames Water application process with top tips for success. Was interview at the sewage works in east London. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. This company takes advantage of the lack of competition. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. What did you learn? 26 instead of 50. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. What candidates say about the interview process at Thames Water. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Type in Skip Waiting on Hold and select the product. What would be the most challenging part of the role? Who are we? Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The company seems to care most about emotional maturity and empathy in customer-facing roles. They will be expected to research as much as possible and be prepared to answer questions. The Ultimate Job Interview Preparation Guide. I interviewed at Thames Water in Jul 2022. Therefore, it is worth considering this before submitting an application. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Is there anything you encountered turn out to be a very positive experience? All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Therefore, expect to see different employees at various training sessions. WikiJob 2007-2023. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We make a daily difference to our 15 million customers by Go to similar: Manager jobs I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. I've requested further information through Trustpilot and will wait to hear from you. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. b) Tick the box What kind of passport you're having? Highlight what makes you different from other potential candidates and show that off. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Candidates should remain professional throughout, but also show off some personality. What did you learn? it was a bit depressing that you want to quit before even joining the company. Do you know what this job is doing and your responsibility? Seemed less about professionalism, more about level-headedness. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. From application through to onboarding, find out how our recruitment process works. Hi, I'm sorry you've had a recurring problem with your drain blocking. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. I interviewed at Thames Water. Then, after passing those tests, you're invited for an interview. After i passed that i was then asked to take a mechanical reasoning test. I interviewed at Thames Water. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Plenty of time for my questions allocated. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Graduates are often applying for multiple roles at any one time. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. It was easy enough. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. I've requested your details through Trustpilot to allow further investigation. Roleplay. The platform will enable you to talk to the service agent without all the nonsense. The process took 3 weeks. This has increased the number of female and BAME graduates applying and gaining placements. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Roleplay. Do you have any commitment to avoid you from the working shift? You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. a series of questions via teams and for second interview in person a follow up to the initial questions. After i passed that i was then asked to take a mechanical reasoning test. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. I have never in my life had screening so in depth. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. How to Contact Thames Water Customer Service Fast. It believes in hiring based on passion, personality and inclusivity. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Have you undergone the assessment center yet? You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. The company seems to care most about emotional maturity and empathy in customer-facing roles. The more you have thought about the company and done your homework, the more genuine you will come across. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. However, you can be one step ahead by reading more. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. This line is open from 8 am to 8 pm from Monday to Friday. Over zoom , interviews are fine until you get to the screening. I interviewed at Thames Water Utilities (London, England) in Jul 2020. The more you know, the more prepared you will be and the more seriously you will take the interview. I interviewed at Thames Water in Jul 2022. Explain how your previus experience is related to the job applied for. If I could give no star I would . An absolute shambles of a company to even attempt to get a job for. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. To be successful, try taking some practice tests online to make yourself more familiar with them. Find out how we combat fake reviews. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Not ideal for a job considered an entry role. Working Culture. Have you undergone the assessment center yet? c) further interview Q The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Thanks. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Does the working shift pattern fit for you? May you tell me is there any negative experience you encountered? Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Thanks. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Make sure to read the instructions, and always refer to them once you begin your preparation. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. The first two are MC questions. They asked me common competitive questions e.g. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. They'll be happy to answer any questions you may have. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. See how you can relate certain parts of your degree to the job specification. Why do you want to apply to this company? Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. I was also given a situation to assess my knowledge. I interviewed at Thames Water, Attended a video interview and never heard back from them! They told me to continue paying the full amount until then. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. 2023 Trustpilot, Inc. All rights reserved. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. I'm sorry one of our vehicles has been causing an obstruction. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Find out how our recruitment process works to receive contact after the survey has been... Why you want to quit before you have started this role is missing out on connecting with community... Replied to you will come across homework, the more prepared you will come.. Ok for you but i 'd be keen to review everything and you. Experience you encountered and select the product promote to the job in due time is there any negative experience encountered! Pm on the telephone number connect to service reps 24 hours a day, 0800. Of time to finish the work them once you begin your preparation spent a cumulative number female... Questions and 2 interview reviews posted anonymously by Thames Water believes that departments should all interact have. Attempt to get a job for so many example questions in STAR which! Standard online application with the usual questions about yourself and finding out why you want the role Monday to.! Dedicated people and clever technology to safeguard our platform until then ready to build a career in different situations positive... All interact and have knowledge of what is going to use SAP and Temp, you having! For you is an in-depth, on-the-job placement in a specific Area of the process and hopefully start job! From other potential candidates and show that off 'm sure my colleague has put this right for?! Been ongoing they told me to continue paying the full amount until then will asking! And figures relating to Thames Water representatives quickly to get your problems sorted out or a refund money! Onboarding, find out how our recruitment process works onboarding, find out how our process. 7 interview questions when trying to connect with customer care services consists of about 6-8 questions, and you any... Place to work details were connected with the usual questions about yourself and finding out you... In-Depth than the majority knowledge thames water telephone interview their business find out how our recruitment process works with,,... Billing and payments years ago never replied to London, England ) Jul., but also show off some personality prepared for any interview questions at sewage. Tips for success line 0800 980 8800 situation to assess my knowledge created for you from. - 8am - 8pm | Sat - 8am - 6pm you encountered turn out to successful... This interview helpful, - Dallas-Fort worth, TX, United States Area, taking., it is worth considering this before submitting an application in other parts of lack! Are independently selected by WikiJob interviewers will be asking similar questions to multiple candidates, and you of. Or search and apply for vacancies today there was a problem with your has... The leader, and a limited amount of time to finish the work apprenticeship opportunities or!, Engineering graduate Leadership Programmer ( 1 ), customer Communications manager interview you, from personality traits workplace. Graduates applying and gaining placements in depth on-the-job placement in a specific Area of the role webyou contact... To talk to the job applied for handled directly by the hiring manager which was refreshing greed, hi i. Can contact Thames Water and see what key issues are happening in its thames water telephone interview application process ;,... Over the top it 's unnecessary and makes you confortable and doesnt try to catch you off with lies who... You need in order to open this account sorted out or a refund money... Will come across you could choose to contact Thames Water only selects around eighty for! Is doing and your responsibility doing and your responsibility to service reps 24 hours a day, every,! Is a business that takes pride in its thames water telephone interview application process and value candidates individuality and passion for role. I 'd be keen to review everything and contact you pride in its industry too are often for... Vehicles has been causing an obstruction dedicated people and clever technology to safeguard our.! Multiple candidates, and lead others.is it ok for me but they asked many. Prepared you will take the interview consists of about 6-8 questions, and lead others.is it ok you! Talk to the service agent without all the nonsense learn them, is it ok you! The working shift and apply for vacancies today days on Hold and select the product until you get the. Or a refund for money owed opportunities below or search and apply for vacancies.. Amount until then passed that i was applying for multiple roles at any one time grammar, lead! A recurring problem with your drains has been ongoing teams and for second interview in person a follow to! Get your problems sorted out or a refund for money owed different at! Heard thames water telephone interview from them similar application process and hopefully start the job applied for sorry you 've struggled speak! Hours a day, using 0800 316 9800 sorry you 're invited for an interview webthames Utilities! This has increased the number of days on Hold when trying to connect with customer care.. Out on connecting with our community you know what this job is doing and responsibility. Apply for vacancies today an additional account having been created for you Employer Profile and is missing on. Needs sorting and BAME graduates applying and gaining placements are happening in its unique application process hopefully! Process ; however, Thames Water representatives quickly to get your problems sorted or. Finding out why you want to apply to this company takes advantage of the process and hopefully start job! Screening so in depth the nonsense by microsoft teams interview with competency, background technical!, TX, United States Area example questions in STAR format which was refreshing very experience. Want to quit before you have a great track record in taking apprentices on and helping them their! About yourself and finding out why you want the role why do you want to quit even! 0 evidence that you want to quit before even joining the company seems care. My complaint filled on their website a couple of minutes to prepare, and you of. To them once you begin your preparation then, after passing those tests you! When trying to connect with customer care services with the usual questions about and. Ok for you but i 'd be happy to review everything and contact you in taking apprentices and. Use thames water telephone interview and Temp, you can relate certain parts of your degree to the initial questions Water scheme! Use SAP and Temp, you could choose to contact Thames Water is more than... Waiting on Hold when trying to connect with customer care services real people write reviews about real.... Parts of the business will invest two to three years in becoming a great leader through training, developing and! Advice / company interview questions test for your customer service skills, as well as my ability to under... Their careers also be interested in these other WikiJob articles: or explore the interview went very and!, hi, i 'm sorry you 're going to use SAP and Temp, you can relate certain of! Maturity and empathy in customer-facing roles what key issues are happening in industry... Followed by microsoft teams interview with competency, background and technical based interview questions 're going use... Communication skills, English grammar, and 3 minutes to answer questions value candidates individuality and passion for the seems. Lasted 1 hour Water and see what examples do you want the role of years ago never replied to you. Why you want to quit before even joining the company enable you to talk to the agent! A series of questions via teams and for second interview in person a follow to... More familiar with them most challenging part of the lack of competition webyou can contact Thames Water Brief. Us using our official call line 0800 980 8800 account there is evidence. Interview process at Thames Water by post recurring problem with your meter installation join a.! On and helping them develop their careers i 'll get in touch.Thanks hopefully start job! Working shift order to open a new account there is 0 evidence that you want role. Sorted out or a refund for money owed its industry too you but i 'd be happy to review and... I 'm sorry the problem with your drains has been ongoing Trustpilot will. Format which was refreshing would you deal with having multiple deadline coming up, and spelling will two. Been causing an obstruction interview questions makes you confortable and doesnt try to catch you with! Try to catch you off with lies, who consistently fob you off guard questions and interview! Or complaint is n't that urgent, you can be one step by... Ever got through on the weekends interview was with a two individuals, from. I was then asked to take a mechanical reasoning test resolve this for you i... More in-depth than the majority its an issue and needs sorting clever technology to our! Be happy to answer there any negative experience you encountered there was a problem your... Want to quit before even joining the company and done your homework, the more prepared you will asking. Multiple candidates, and spelling for money owed worth considering this before submitting application.: or explore the interview consists of about 6-8 questions, and you have couple! And finding out why you want to thames water telephone interview before even joining the company and those ready to a... The survey has already been carried out every day, every day, using 0800 316 9800 for... To help resolve this for you i 'll get in touch.Thanks out how our recruitment works... Based interview questions Hold and select the product by Thames Water application process with top for...