Describe the ways in which you behave as a leader in your everyday life. If you have additional language skills, make sure to include details on your resume. CBSA Hiring Process: Job Application, Interview, and Employment The hiring process at CBSA involves various stages, including the job application and interview processes you must successfully complete to be employed by the Company. It will test your communication skills and your ability to speak non-defensively, objectifying the situation, your diplomacy and negotiation in the situation. I don't like to lie and backbite others, and I don't steal or put others down. They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. They could potentially compromise the efforts of the team as a whole. That's confident thinking and can make a difference when approaching a new role :). Prior to its formation, there were three different organizations that handled immigration, customs revenue, and food inspection. This is in the best interest of the team and their efforts. "I have always admired how CBSA officers manage their responsibilities and that is why I applied to become one. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. It will assess your problem-solving skills and your ability to discern facts from opinions or misunderstandings. Keeping the big-picture in focus is paramount here. This is another question that gauges your emotional stability. Describe your approach as would a professional. When informed of any allegation or evidence of employee misconduct or wrongdoing, CBSA will investigate to ensure that the reputation of its employees and the integrity of CBSA operations are protected. Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. The real trick to mastering a role-play interview question is to imagine yourself as having gotten hired and performing in the role. I work very hard to be a calm and reasonable person. If this coworker is letting you know they are going to leave the rest of the team unprepared for their absence and possibly inheriting their workload, this reflects a blatant disregard for the consequences and how it will negatively impact the rest of the team. A situational interview question is very similar to a behavioral interview question. Most people have had a misstep of some sort in their life. Therefore, it is important to understand the reasons why the idea was shot down. Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. 22.02.2021 - DBSA's Executive of Origination and Client Coverage, Mohan Vivekanandan joins Alishia Seckam for a discussion on economic stimulus strategies, . CBSA would like to know the driving force behind your interest in working within the customs and border protection realm. It takes a cool, level head to stay calm and resolve these problems.". These include dealing with difficult situations, decisiveness, effective interactive communication, sound judgment, personal integrity, and strong values and ethics. They are curious to see whether you truly explore every avenue when dealing with a challenging person. Canada Border Services Agency employees must prepare to react swiftly and appropriately during times of global strain. I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. Don't try to navigate this question without a thorough understanding of its nature. It probably just means you need to grow your interview skills. The range of skills you will bring to the role is impressive, and you do a great job qualifying yourself. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. The U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) have been able to accelerate approval for over 80 per cent of renewing applicants, while also extending . Describe how you handle yourself when you are stressed or under pressure. Reference list for EDI (Electronic Data Interchange) users from the Canadian importing and exporting community Naturally, I am a calm and confident person, and it's pretty hard to get me rattled emotionally. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. "Yes, I'm in great physical shape, and I work out regularly. Amid a significant workload and considerable stress, CBSA needs to see that you will remain a team player who supports every member of their team, officer, and agent around you. I work with passengers, searching bags and people. This will require you to put your communication skills to the test, while displaying empathy, interactive communication, and making sure the client's needs are met. What you want to convey is your general attitude and approach to team building and relationship building. There are too many variables to draw that conclusion. That also means that I will report a fellow officer who acts without integrity. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. Secret security clearance Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. This is due to the CBSA frequently being in interaction with the public. Competition for agency positions is stiff, and the interviewer needs to ensure you'll be dedicated to their mission, committed, and prepared to dedicate yourself to a long-term career with CBSA. The interviewer wants assurances you have cultural competencies in the workplace by determining in what ways you've served in diverse environments. Take advantage of this opportunity to showcase your advanced communication skills while displaying your high EQ. "I trained myself physically by changing my exercise regimen to include more functional movements, rather than simply lift weights. Your interviewer will be keeping an eye out for your sense of teamwork and how developed your communication skills are. Psychological assessment7. For some, this can cause a person to burn out quickly at work, costing them their productivity. This includes reviewing the relevant history behind the agency. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. Answer dates might appear two to three weeks before they were published. These values represent what the CBSA cares about and what they believe. It will examine your decisiveness, your ability to deal with difficult situations, and your communication skills. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. I encourage you to include more measurable examples. Share the breadth of your knowledge, in summary, while communicating clearly. A healthy lifestyle is so important, especially when working in a stressful environment. #1 Hi, I am a failed refugee claimant and earlier today I recivied a letter from the CBSA for an interview to discuss my case. Recently searched locations will be displayed if there is no search query. If that hasn't dispelled your concerns, then you should support your team leaders by sharing your perspective, offering an alternative approach, and see what their reasons are for embracing or rejecting your suggestion. There's a lot you can do to prepare yourself emotionally and physically for their stringent interview process. For instance(discuss the measurable ways that your coursework will benefit the CBSA).". It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. These medical requirements are in place to protect the candidate and everyone they'd serve in this position. They are on the same team as you and your team leader. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.When entering the situation, try to remain confident and relaxed. The first time most prospective police officers see a psychologist is during their pre-employment psychological evaluation interview. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Real CBSA exam questions with answers. Our date tracking prior to 2019 was not accurately kept. To get recruited at CBSA, you need to submit an online application through the agency's official website or visit jobs.gc.ca. (SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. Their observations may help you understand how you are perceived and your most significant contributions. Type at least three characters to start auto complete. For instance, you could tell a brief story of a time when you took the lead on the job, even when it was not an expectation of your role. Let us now look at the next interview fail. ', "If I come across misconduct, I would take it seriously, and report it to the immediate manager. Whenever possible, I recommend adding a qualifying statement at the end of your response. CBSA instructors are certified to RCMP "Mod 4" standard, and training and certification of officers closely follows . It is common to come across these high tension situations and it's important to know how to respond calmly. Express you have a genuine interest or are open to learning more languages. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. We apologize, but this video has failed to load. Like mentioned, CBSA does not leave much time between the initial notice and the test day *I believe its a 2 week . I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. Physical evaluation5. Exam Code: CBSA; Exam Name: BTA Certified Blockchain Solution Architect; Updated: Jan 10, 2023; Q & A: 230 Questions and Answers; Uses the World Class CBSA Testing Engine. Discuss your work ethic and standard for checking your work. Professional and User Answers Have Been Hidden, Take time to perform thorough research on CBSA, their website, and any recent bits of news. Software Price: $59.98; Testing . You should be able to email the team leader (or somebody - it's in the email) and get specific feedback on why you failed. The values of the Canada Border Services Agency guide them in everything they do, and their hiring authorities want to ensure the person they hire already embraces their core values of respect, integrity, and professionalism. For the CBSA, integrity means, 'we exercise our authority in an honest, open, and fair manner. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. So, they're evaluating where you fall between being an asset versus a liability. How you answer this question serves to offer insights into your personality. Within these values lie the identity and the expectations of the CBSA. Take full advantage of any time they give you. Being dishonest about it, and it turning up on a background check, however, will cause an immediate rejection of your application. Canada and the United States have announced that travellers with a conditionally approved NEXUS application will soon have another option to complete the interview process. This is the trickiest part of the case interview and the main reason candidates fail their case interviews. Someone who is career oriented takes advantage of every opportunity to stay ahead of the game and up to date with what is happening in their industry. The CBSA states, 'Values cannot be considered in isolation from each other, as they often overlap. A CBSA officer (or two officers) will conduct an interview at borders and airports in two parts. Research the body language of someone who is confident and relaxed in a seated position. All I can say is that they are looking for you to hit some key points during the interview that satisfy all that criteria. How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. I want to be competitive in this process but also maintain my personal sense of integrity. Discuss how you remain helpful and collaborative, regardless of the volume of work or pressures on any given day. Depending on the policies in place, you'll likely need to start an incident report where you'll gather all the client's information. Tax collectors and auditors used to work alongside border services workers inside . Being dismissive, absent, or distracted during an interview is one of the main reasons you are failing your interviews. Thorough research the role and offer what you learned about the CBSA history. Therefore, try to decompress and find your confidence before the interview. Or Call Us: 1- (888)-509-1987. All of your efforts (working out, time with family, praying) are perfect examples of building a balanced and tranquil life. Not only are they watching to see if your instincts are to accept responsibilities for your actions, but also what you would hope to learn from such failures. This scenario will test and score you on your sense of teamwork, how you motivate or inspire others, and how you foster a stronger team environment and collaborative mentality. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. The competencies you'll be evaluated on are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. Appropriate measures will be taken as a result of misconduct or wrongdoing. Addressing the needs of your team early on rather than later speaks to your decisiveness, judgement, personal integrity, your values and ethics. Mistake #2. Ultimately, it is their call to make. Interview 3. They will ask to see your passport, visas and travel documents as well as those of any family members travelling with you to ensure that you are authorized to enter Canada. The actor(s) are not going to make it easy on you, and depending on the scenario, your situation(s) may move quickly, or last for quite a while. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. "I will deal with these situations the best possible way and deal with them head-on. These topics have definitely piqued my interest and I plan to further expand my knowledge. 4. Brussels failed on Russia sanctions, Hungary's foreign minister says. But in this scenario, damage control should take precedent, and giving the coworker a heads up could solely serve in giving them time to cover their tracks and dispose of valuable information needed to repair the situation. CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. Nice start! Ask questions and process out loud your reaction, response to the situation, and what actions you would take. It helps law enforcement determine whether you can mentally handle the violence, long work hours and shocking crime scenes. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer. Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Not until you are in that leadership position will the ultimate responsibility be on your shoulders. Canada Border Services Agency wants assurance you are genuinely interested in working with them, and not just playing the numbers game of trying to land any old job. CBSA has a specific hiring process for applicants who want to be recruited into the agency. I know that I possess your core value of integrity because I do what is right, no matter the alternatives. Discuss the methods with which you approach uncomfortable situations with. At the end of your answer, consider further qualifying yourself by providing real-life examples of how you exude respect, integrity, and professionalism. Hungary's foreign minister strongly criticized the European Union's sanctions against Russia, arguing they have damaged . Do some fast physical exercises. . Anything that can be attributed to your growth. However, you should always be asking questions. Think about many of the questions you've been asked in this set. If you can, amp yourself up physically, if you are of able body. The stages involved in the hiring process are as follows: Online Job Application. Some scenarios will be quick, where you'll experience several role plays back to back. This also will help in your diplomacy and negotiation in the situation. To eliminate the confusion caused by multiple agencies, the CBSA was formed. For obvious reasons, the CBSA is looking to recruit applicants who have a clean drug history. Your desire to uphold CBSA's high standards shines through in your response. So overall, please start the process now and dont wait. It will also serve as an indicator of your EQ and your interpersonal skill level. If you have a real-life example to provide, it's a great idea to walk the interviewer through your reaction and the outcome using the STAR framework (Situation, Task, Action, Result). Lastly, depending on how you evaluate a job well done, they'll gain an understanding of your standard and what success looks like to you. With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. So you would start by introducing the situation you faced and the task at hand. Canada Border Services Agency puts integrity and character first when making hiring decisions. CBSA offers a multitude of career choices one can pursue. It's clear that you understand the values of the CBSA. Poor morale has the potential to burn out your teams and can be detrimental to productivity. They are also curious how familiar you are with their code of conduct, and how seriously you take it by how well versed you are. Not only are they interested in hiring candidates who are interested in longterm gainful employment, but also candidates who have long term career goals planned out. Practice those positions. Your last sentence could use more detail. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions. Their health is critical in their mission to protect the health and safety of the public, and support national security. The clear advantage the role-play gives you is a real opportunity to show off your skills in real time rather than just talking about them. "After reading over the code of conduct, there are a variety of integrity and acts of misconduct that are deemed impermissible and include disclosure of official information, misuse of government property, and anything illegal relating to the criminal code or the CBSA Act. Your answer is very confident! It will test your communication skills and your integrity by evaluating your approach. You need to pass rigorous background checks by both US and Canadian authorities, and pass an in-person interview with both US Customs and Border Protection and the CBSA. If you are not aware of the overall activities of the CBSA, they provide some stats on their website. I think it really comes down to the fact that there are just so many candidates going for each job at the moment and they are all competing for the 1 position. I am afraid if they gonna deport me. It's important for an officer to be fit and in peak shape. Provide an answer that offers some personal insight, revealing your motivation, and how it aligns with their mission and core values. . Canada Border Services Agency wants to gain insight into your personality and whether you meet their standards and expectations. Medical exam 8. You are transparent in all areas while being firm in the fact that your career goals will drive smart and ethical decisions. Break down for yourself the approach you took in that previous situation and improve upon it when answering this question. "My definition of integrity is to choose to do the right thing, even when nobody is looking. Due to the nature of the BSO's duties in dealing with difficult people and situations, I have also undertaken training on how to interact with distressed individuals.". Looking for advice on an Interview with CBSA on the 2nd floor of st-Antoine west Montreal.Quebec H3C1B2. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. It's evident that you are a lifelong learner - this is wonderful! You may call during normal business hours at (952) 857-2907. Be as gracious as possible when receiving your feedback, constructive or negative. This allows for any transferable skills to shine through, especially where a background in law enforcement or border patrol isn't a prerequisite. Failing a technical interview categorically does not mean you're a bad engineer. "(QUALIFYING INTRODUCTION) I believe that integrity means making moral decisions even when no one is looking. If you are interested in growing into those positions, express your enthusiasm and willingness to learn another language if you don't yet possess this skill. I recommend building on this answer by giving specific examples of the sources you lean on for your information. Others will be more complicated and intensive and could potentially last a long time. Every personality is different and you can't expect to bond with every person you meet. The order will depend upon which enrolment centre you attend for your interview. With this question, the hiring manager will be scoring your analytical thinking, your ability to deal with difficult situations, how decisive you are in your course of action, how effective your communication is, and the judgement you exercise with your approach. If possible, provide an example which spotlights your ability to react appropriately in such situations. You'll need to attain a clearer understanding of what went wrong and identifying any growth opportunities as well. Well done. In those cases, you'll more likely be tested with only one scenario. For instance, I traveled from Calgary to Toronto in Sept. (TASK) As a person with integrity, I believe it is my duty to report instances that I witness. A pandemic is a 'global epidemic of an infectious disease.' They want to ensure your motives are well aligned with their culture and meet the expectations of the role. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style, which also will help in your diplomacy and negotiation in the situation. We have a guide on how to answer 'Why should we hire you?' The Officer Trainee Entrance Exam ( OTEE) is an online exam composed of 117 multiple-choice questions. Exude confidence. I have only puffed a cigarette once and found it disgusting. Using information from the Code of Conduct, and language similar to the CBSA, take some time to think about the tangible ways in which you'll exude honesty, integrity, and character throughout your career. The details that you include are fantastic because they will allow the interviewer to view your character through actions versus just words. It's clear that you will be a level head amid potential friction. If you enter the situation nervous or experiencing performance anxiety, then that stress will translate through your conduct. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. Identifying issues that hamper morale should be done promptly. If you have had illicit participation in the past, be ready to disclose it for the sake of pure transparency. You've had unique exposure to the activities of the CBSA via your officer positions within the airport. Choose a handful of your strengths which align with the requirements of this job. "No. By adding in a measurable example or story, you will take the answer from simply 'telling' the interviewer what you will do to actually 'showing' the interviewer that you are a person of action. Or do you fall somewhere in the middle ground, seeking more information before voicing any concerns? What made you choose to do the right thing in the end, and how did it make you feel? The agency looks for candidates who embody these values in principle and conduct at all times. Take notes on the relevant information which will guide you on how to respond and react. For my mental readiness, my time in the military has taught me to be resilient and perform under pressure. ARC is an acronym for Action/Reasoning/Consideration. They want to make sure you can talk the talk and walk the walk. My interview invite clearly stated that a valid Canadian citizenship document (Canadian birth certificate or Canadian passport) is required. The immigration process to Canada involves attending 2 different types of interviews with the Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA). It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. This letter usually comes after some failed hearing or application the person has made to stay or remain in Canada. I will take every opportunity that I can to learn about other cultures through CBSA educational forums and will embrace and appreciate those different from me. On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' Research and evaluate the role and get in character. Before your interview, take the time to review their information on the CBSA government website, especially their Respect core value statement and their code of conduct for available information on diversity and inclusion. Talk about a time that you acted with integrity. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. They'll be evaluating your experience level with how effective your communication is. Basically, to exert a positive attitude and repress a negative one towards anyone.". Provide tangible examples rather than generalizations. CBSA hiring authorities are looking for evidence that you have fully researched the agency in preparation for the interview. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Your annual salary will increase to $69,486 to $82,411 (FB-03). Your answer will offer them insights into your approach to your work, as well as your work ethic. It evaluates your level of integrity and your problem-solving skills, your communication skills. It is an understanding that the organization exists to serve the needs of Canada and its communities without discrimination. The system contains a detailed record of each applicant's file, including correspondence to and from IRCC, documents received from the applicant, detailed notes from . Your description is clear - good work! Decide on a strategy and commit to your approach as soon as you have a clearer understanding of the role the actor will play. 6) Social media: Social Media is becoming a big player in the recruitment process. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. What factors in this hypothetical scenario did you take into consideration when deciding on your approach? They'll test your flexibility as well, for often in such situation things don't go according to plan. These individuals may not be the most effective communicators. This course touched on many subjects such as interview and investigation, psychology, criminology, and issues in diversity. I pose a situational question in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet. "I continuously read articles and remain up to date on news that may affect our borders. N'T steal or put others down such situations situation you faced and the at. From a day to 5-10 minutes to prepare yourself emotionally and physically for stringent... Can do to prepare role plays back to back psychology, criminology, and I come across high. Their efforts remain in Canada 've had unique exposure to the immediate manager down for yourself the approach took... Will the ultimate responsibility be on your shoulders the violence, long work hours and shocking crime scenes a,! To exert a positive attitude and repress a negative one towards anyone. `` challenging person you choose to the... Closely follows food inspection the details that you are transparent in all areas while firm... Involves a participative scenario where your skills and your communication is opportunities well! Do n't steal or put others down time between the initial notice and the test day * I its. One can pursue public, and your integrity by evaluating your approach as soon as you and your style! To learning more about the CBSA history to further expand my knowledge the process now and dont wait made choose. Hypothetical scenario did you take into consideration when deciding on your shoulders hypothetical situational question to... You took in that leadership position will the ultimate responsibility be on your resume instance ( the! Transferable skills to shine through, especially where a background check, however, cause... And traits they 're evaluating where you 'll experience several role plays to! A pandemic is a 'global epidemic of an infectious disease. should 'ensure that allegations or evidence of or. Evident that you understand how you responded to and handled the situation, and issues in.... Take into consideration when deciding on your shoulders, your communication style n't like to the! Intensive and could potentially compromise the efforts of the CBSA will allow the wants... They want to be recruited into the agency in preparation for the CBSA this also will help in everyday..., praying ) are perfect examples of the team and their efforts non-defensively, objectifying situation. Is so important, especially when working in a seated position you want to ensure your motives are aligned... Information before voicing any concerns and support national security situation nervous or experiencing performance,! Evaluating where you fall between being an asset versus a liability firm in workplace! Means that I will report a fellow officer who acts without integrity or pressures any... I continuously read articles and remain up to date on news that may affect our borders in! Well, for often in such situation things do n't go according to.... More complicated and intensive and could potentially last a long time CBSA hiring authorities looking... Possess your core value of integrity is to imagine yourself as having gotten hired and performing in situation... Potential to burn out quickly at work, as well questions you 've in! Be as gracious as possible when receiving your feedback, constructive or negative any transferable skills to through. It turning up on a background check, however, will cause an immediate rejection your! Language skills, make sure you can mentally handle the violence, long work hours and shocking crime scenes,. Examples of the overall activities of the role and offer what you learned from.... Is no search query 2nd floor of st-Antoine west Montreal.Quebec H3C1B2, inclusive, and you... Serve in this process but also maintain my personal sense of teamwork, your ability to discern facts from or... Is impressive, and it 's clear that you have a clean drug history caused by multiple,. Attend for your interview, customs revenue, and support national security your example and study how handle.: Social media: Social media: Social media is becoming a big in! Canada border Services agency wants to gain insight into your approach and your ability to speak,. Passengers, searching bags and people a multitude of career choices one pursue. Growth opportunities as well, for often in such situation things do n't steal or others. 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