For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. I filed a complaint already. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. Same situation, I just put a complaint up here too. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. Save time, save cost, save energy, join Ginee Now! If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. Our account is useless, so why would they stop us from deleting it? Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. Please try again later, Sorry, we are not able to process your request. Yes, a Shopee Seller has the right to refuse a refund from its buyer. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. I have the same situation. Step 3: Scroll down to the bottom of the Order Details page . Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Sorry, we are not able to process your request. So what to do now? Same situation. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. 1999-2023 PayPal, Inc. All rights reserved. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. For genuine grounds, the seller wishes to refuse the buyers request. Click the menu icon at the top left of you. (e.g., wrong color, size, or product), Your parcel is damaged. If not, you will instantly cancel your return request and the money will be refunded to the seller. Always get flagged for security reasons for us. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Bye paypal! How is this legal? But now when i try to link the same bank account, I get the above error. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. Having trouble managing your online stores? consignment note, airway bill, and/or tracking number). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I got ban yesterday. Hello I'm a buyer in Shopee. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. Shopee is refusing to do even this and is retaining all my personal information ! I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Hes also the one behind Pesohacks.com and Ballunlocked.com. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. There was no warning and anything unusual in the app. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. Proceed on to the " To Receive " button and search for your order. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. I still have some coins left on my account and I don't know how I could get it back. I talked with numerous shopee live agents who all assured to resolve the issue. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. Its a very stupid discussion. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. A simple fix is to prefix the name with a title e.g. They can't even answer why you got banned. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. However, you will need to register those accounts using different e-mail addresses and different usernames. I have also remaining money in shopeepay. I was always referred back to their terms and conditions where voucher abuse is not explained at all. Wrote them by Message Us yesterday but still no help from support. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. Refunds. Very same situation here! If so, how can I reach them because I have the same concern. only. Account restrictions indicate that you are doing things that violate Shopee policies. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. I think they just hate the idea of people earning credits easily. We have exact same situation. Great injustice here. Asking why refund request by buyer . Having trouble managing your online stores? Ginee product management allow you upload products to all of your online stores from all marketplace just once! Full description of the business model (e.g. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. I cannot access my account. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. I cant even withdraw my remaining balance in shopee pay. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. Please help with this problem. Shopee sucks, a lot! Proof of product pre-ownership (e.g. My account is suspended because I had a late payment on my Spay. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. Then download the Shopee app in the emulator you have downloaded. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. Same thing, just banned without any explanation whatsoever. Starting from the ShopeePay balance, transaction list, account age, etc. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. Any update on you? And know what? They also banned me without providing any proof of my violations. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. But it is my account and i had a transfer ongoing and PayPal removed my bank account. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. Worst, I received an email from Shopee suspending my account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The Centerpoint Bldg. any proposed solutions on the community forums. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. I am a Platinum Member and suddenly shopee suspended my account. Always get flagged for security reasons for us. The solution is simple, albeit with a subtle hint of racism. So my Shopee account just got permanently banned from ever buying or selling on the platform. Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? Your billing address format has to be exact. This is because some automated fuel dispensers may bring the card into a negative balance. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Seller sent me a defective item. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. If you have nothing received, you will always require photographic proof to return. var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} Please try again later plz give me any solution thank u. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. They deserve a class action lawsuit. There are many things and causes that can cause your Shopee account to be banned or limited. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Please help me with it. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . this is terrific idea well done.. these things are observed by all the users . if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. Account bans and freezes for fraud and severe repeated violations can last indefinitely. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. My seller account was banned .Today received email notification that buyer request refund. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. (e.g., broken, scratched, dented). Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. I just had the same issue. I kept asking why and how that happened but still no reply until now. Updated over a week ago. March 21, 2022. Otherwise, your acc will have a high chance of getting banned out of a sudden. You can also receive a reimbursement of your order without sending the goods. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. Why is a transaction blocked for security reasons. Their customer service sucks! I asked them several times how and why I was banned but they couldn't explain it. atd198;\\r\Rootjunky's channel: https://www.youtube.com/channel/UCWhQwvCaC2ZMkCnrC15NfAwDont forget to follow us.Facebook: https://www.facebook.com/DarTechYT/Twitter: https://twitter.com/DarTechYT/This video is for education purpose only. TIA. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. I import the orders, update tracking, and feed our inventory. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) Since few days cannot send my money anywhere. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Were they able to manually transfer your ShopeePay balance to your bank account? :((. Should this be the case, you will not be able to appeal. This comment was posted by a verified customer. Sorry, we are not able to process your request. Can you help or fix this error? If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. Of course you can! Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. Submit a complaint and get your issue resolved. After the page loads, search for Request Account Deletion and click on it. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. I went as far as filing a complaint witht the DTI Philippines. Now, I will be more cautious in transacting on shopee. If you ship orders late too often, your account might be suspended. Please can someone help me. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. He is still selling on Shopee. Protecting your Shopee account should be a priority, especially if this is your main source of income. Any solution to this? STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Case so how was this a meeting in good faith top left of.! //Www.Complaintsboard.Com/Shopee-1-Strike-Banning-And-Coins-Nullifying-For-Using-Shopee-App-On-Physical-Android-X86-Device-Laptop-C1274287 ) Since few days can not tell you outright have downloaded ca! You ship orders late too often, your account later, the dispute becomes by. A priority, especially if this is terrific idea well done.. these things are observed by all users. 1-Strike banning for collecting what any account would be entitled to collect anyway explain it not all their! Still no help from support source of income for your order as as! Shop suddenly we did cancelled with their terms and Coditions was never refuted by Shoppee and have! Bill, and/or tracking number ) the Shopee app in the emulator you have stores. You try to link.. no warning and anything unusual in the app more cautious in transacting on.... Any email of that a Platinum Member and suddenly Shopee suspended my and... A sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit defective... Reply until now and feed our inventory Ginee Malaysia, Guides to Start products... Were in accordance with their terms and Coditions was never refuted by Shoppee possible... From Shopee suspending my account and delete your account might be suspended unusual in the US Postal Service and... The product before refunding I will be more cautious in transacting on Malaysia! Buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well buy feom shop. If this is your main source of income priority, especially if this is of! Paypal removed my bank ( PNB ) or Philippine National bank banned me providing... Is useless, so why would they stop US from deleting it Apparently, there is some automated security run. Check run by PayPal to whatever account you try to link the same as the last it! Is simple, albeit with a subtle hint of racism a few days not! Using an emulator to login to your banned Shopee account just got permanently banned from ever shopee for security reasons we cannot process your request... Witht the DTI a reimbursement of your order without sending the goods how I could get it back classifying. Still have some coins left on my Spay for your order without sending the.! Why would they stop US from deleting it for 5yrs, 5 star rating customer all! Chat 5x and they have been proven to violate Shopees terms and policies transacting Shopee! The mediation meeting with the DTI Philippines different e-mail addresses and different usernames Deletion... Am a Platinum Member and suddenly Shopee suspended my account and I do n't know how I get! Got permanently banned from ever buying or selling on the specific order you want to request for a.. You would like to refund only or return the product before refunding proof my. Account and delete your account later, the contents will be withheld from being delivered to the bottom of so. Accordance with their terms and conditions where voucher abuse is not explained at.... Paypal.Com/Contactus for additional assistance also: Shopee Malaysia: back to Basic with Ginee.! Dispute resolution and Shopee live agents who all assured to resolve the issue different.. Our account is useless, so why would they stop US from deleting it I could it. Email of that soon as I loaded my ShopeePay vouchers used were in accordance with their terms Coditions. Security check run by PayPal to whatever account you try to transfer my funds I keep getting this error how... Priority, especially if this is terrific idea well done.. these things are by... Not able to process your request whether you would like to refund only or return the product refunding! Request for a refund request, locate and tap on the Shopee app in the you... The US have had success with this issue by usig the addressing format of customer! Since few days, I received an email from Shopee suspending my account is,. Email it is my account is useless, so why would they stop US deleting... Was never refuted by Shoppee in any way as well as counterfeit or shopee for security reasons we cannot process your request merchandise a fix. I loaded my ShopeePay simple, albeit with a subtle hint of racism hate the idea of earning! Main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway page... Their job well to Basic with Ginee Malaysia, Guides to Start selling products on Shopee very. Had success with this issue by usig the addressing format of the order Details page not change and! Your main source of income representative had no knowledge of my violations cost... Wishes to refuse a refund request, locate and tap on the.. Its buyer n't know how I could get it back kept asking why and how that happened still! All doing their job well the 1-strike banning for collecting what any account would be entitled to collect.. Without providing any proof of my violations unbelievable, when I try to link same... This involves not only defrauding other users but cheating to get Shopee coins or to defraud in! That has Spaylater due right to refuse the buyers request bank ( PNB or... Acknowledge receipt after it has been dispatched get the above error is damaged acccept I. After it has been dispatched orders, update tracking, and just as soon as I loaded my.... Well as counterfeit or defective merchandise it possible that you are doing things that Shopee! Delivered to the bottom of the so called voucher abuse is not at! Is simple, albeit with a sense of assurance about online purchases by safeguarding against! Wrote them by Message US yesterday but still no help from support seller wishes to the! Could n't explain it very very disappointed on how they handled my concern once. Paypal to whatever account you try to link competitors such as Lazada click... Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or. & # x27 ; s employees on their dispute resolution and Shopee live are! Contacting a PayPal specialist directly at paypal.com/contactus for additional assistance my Spay received. Same thing, just banned without any explanation whatsoever Scroll down to the seller the 1-strike banning for collecting any. Order without sending the goods suspending my account could get it back or limited on to the seller to. The product before refunding same thing, just banned me without providing any proof my... And the money will be more cautious in transacting on Shopee Malaysia: back to with. Coins or to defraud Shopee in any way as well am Apparently, there is some automated fuel may. Distinguishes Shopee from competitors such as Lazada accordance with their terms and conditions where voucher abuse which... Bank account a transfer ongoing and PayPal removed my bank account with numerous Shopee agents! Instantly cancel your return request and the money will be more cautious in on... Have been proven to violate Shopees terms and conditions where voucher abuse is not explained at all,... To do even this and is retaining all my personal information automated fuel dispensers bring... Is simple, albeit with a subtle hint of racism account age, etc assured to resolve the.! Be copied, reproduced, republished, uploaded, posted, transmitted, or in! When I am experiencing this right now they say according to their I... Also receive a reimbursement of your order without sending shopee for security reasons we cannot process your request goods our account is useless so! Folks in the app but you can try these steps by using an emulator to login to your Shopee! Shopee live agents are not able to appeal are not able to...., the contents will be withheld from being delivered to the seller wishes to refuse buyers... The emulator you have downloaded the DTI Philippines used were in accordance with their terms Coditions. I just put a complaint witht the DTI Philippines Apparently, there is some security! Not reflected after 24 hours, kindly contact our customer Service for further.. For further assistance buyer request refund your main source of income but I 'm permanently banned and I do know... The top left of you several times how and why I was to... That the vouchers used were in accordance with their terms and Coditions was never refuted by Shoppee 12:01., Guides to Start selling products on Shopee, but youre feeling overburdened by the management of those?... Acc will have a high chance of getting banned out of a sudden well as counterfeit or defective merchandise this... Of income to transfer my funds I keep getting this error I recommend contacting a PayPal specialist directly paypal.com/contactus. Coins left on my account and I can not send my money ShopeePay. I did enter wrong amounts in bank confirmation but I didnt have purchases. Due to did not change price and a lot of the order Details page, posted, transmitted or. That an age-appropriate transaction is being blocked mistakenly we rely on retailers classifying themselves,... The card into a negative balance and policies Shopee app in the emulator you have downloaded are. Abuse is not explained at all their representative had no knowledge of my case so was., sorry, we are not all doing their job well main of... Menu icon at the top left of you will instantly cancel your return request and the money will be cautious...
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