HOW DO WE COLLECT YOUR PERSONAL DATA? Cancellation or suspension of your registration does not affect any statutory rights. Please have your TLScontact reference number or passport number ready prior to speaking with one of . Don't hesitate to visit our Help page or to consult our help sections below. The views expressed by other users on our site do not represent our views or values. Cookie settings in Chrome Changes to this Privacy Notice Log in to your TLScontact Account. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. Further information on current processing times for standard visit visas can be found here. Here are the mandatory steps to apply for a Schengen visa. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. The website in which you are linking must comply in all respects with the content standards set out herein above. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Loss of business opportunity, goodwill or reputation; Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. Request feedback to improve the quality of our services; Address: We will try to give you reasonable notice of any major changes. If you wish to complain about information and materials uploaded by other users please contact us. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. Our call centre is available from Monday to Friday from 08:00 - 15:30. For more information, click here. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. We are not responsible for events outside our control. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. 14. We will never transfer your personal data in an unsafe or unsecure way. Please begin by selecting the country where you are applying from. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. For personal data concerning your related services (TLScontact acting as a data processor) Please enter the provided e-mail address and password during your account creation. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. TLScontact companies Complete your application form Prepare your supporting documents Make an appointment Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees Rectify the right to inaccurate data rectified. For the best experience on our site, be sure to turn on Javascript in your browser. Complete your application form
Will never be used for any marketing purpose by the third party. Data protection You also agree: 21. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. What are cookies? TLScontact in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. The current version of our Privacy notice will always be posted on our website. You will be contacted by our Visa Application Centre when your passport is ready for collection. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. We will hold your personal information on our systems only for as long as is necessary to provide the service. Please note that this is a chargeable service for overseas customers. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. Welcome to the Belgium Visa Application Centre. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 12. These Terms of Service may be consulted on the Website at any time. A Contribution must not: called 3D Secure v2 (3DS v2) that will comply with the new regulation. without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); TLScontact will only use my email address for the purpose of participation in the survey. USE OF COOKIES Your personal data (i.e. Here are the mandatory steps to apply for a Schengen visa. Email: All e-mails from the system will be sent to this address. HOW LONG WE STORE PERSONAL DATA? By credit/debit card; Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). If you already have an account, please login here. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Any content you upload to our site will be considered non-confidential and non-proprietary. Uploading content to our site We exclude our liability for all action we may take in response to breaches of this acceptable use policy. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Feedback and complaints may be submitted using the below form. Electronic media data: Video and audio recordings. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. These terms were most recently updated on January 2019. You must not disclose it to any third party. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Click here to see the trusted partners we may share your details with if you consent to this use. Cookies typically enable websites to work, or work more efficiently. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; 1 minute 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. 2.4. Please choose your browser and click on the respective link. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. 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