commercial customer success manager salary

Customer Success Managers are responsible for, you guessed it, the success of their customers! Total salary ranges shown here exclude outliers. At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. Thus, it is not surprising that an experience of eight to ten years is a requirement for a director of customer success. The average Customer Success Manager salary in California is $128,805 as of December 27, 2022, but the range typically falls between $109,231 and $152,064. If you are thinking of becoming a Customer Success Manager or planning the next step in your career, find details about, See pay for all companies for a Customer Success Manager in United States, Oracle Customer Success Manager salaries - 146 salaries reported, Microsoft Customer Success Manager salaries - 109 salaries reported, HubSpot Customer Success Manager salaries - 96 salaries reported, AppFolio Customer Success Manager salaries - 90 salaries reported, Adobe Customer Success Manager salaries - 82 salaries reported, Procore Technologies Customer Success Manager salaries - 80 salaries reported, Glassdoor Customer Success Manager salaries - 78 salaries reported, Yelp Customer Success Manager salaries - 78 salaries reported, Salesforce Customer Success Manager salaries - 75 salaries reported, LinkedIn Customer Success Manager salaries - 73 salaries reported, CareerBuilder Customer Success Manager salaries - 72 salaries reported, athenahealth Customer Success Manager salaries - 72 salaries reported, Workiva Customer Success Manager salaries - 71 salaries reported, KnowBe4 Customer Success Manager salaries - 71 salaries reported, Benefitfocus Customer Success Manager salaries - 64 salaries reported, Cisco Systems Customer Success Manager salaries - 62 salaries reported, Wunderkind Customer Success Manager salaries - 62 salaries reported, Imagine Learning Customer Success Manager salaries - 61 salaries reported, ServiceTitan Customer Success Manager salaries - 58 salaries reported, Workday Customer Success Manager salaries - 52 salaries reported, the role, the career path and salary trajectory of a Customer Success Manager. Analyze the market and your qualifications to negotiate your salary with confidence. If you are thinking of becoming a Customer Success Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Customer Success Manager. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! Alternative titles for Customer Success Manager that carry most of the same responsibilities but are designed for candidates with less experience, include Customer Success Specialist and Customer Success Associate. we could even say that when a director of CS is actively working, the work of a VP of customer success is 25% technical and 75% managemental. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. The only difference is the choice to refer to customers as clients. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Ensures that project/department milestones/goals are met and adhering to approved budgets. Analyze the market and your qualifications to negotiate your salary with confidence. The estimated total pay for a Commercial Customer Success Manager is $92,511 per year in the United States area, with an average salary of $70,439 per year. Your input helps Glassdoor refine our pay estimates over time. Customer Success is a vital team at Procore, instrumental to long-term growth and profitability, and enc Job Description Commercial Sales Manager. Dismiss. 26k - 64k. Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. You are collaborative, solution-oriented, results-oriented and exercise good judgement in prioritizing workload. Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. A director of customer success is the next chain in the order of command of the customer success department, but its not simply another superior in the company hierarchy. The average base salary for a senior CSM in the United States is $78,180 / year, according to Glassdoor. This is substantially higher compared to the supposed national average listed above. Salaries estimates are based on 16738 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees. True first level manager. Customer success is various services provided to gain and retain customers, usually by large teams directed by a customer success manager in larger companies and smaller teams or a single employee in smaller companies. And thats exactly what we did. So, take your time. Source: Wikipedia (as of 04/11/2019). But today consumers choose businesses based on online reputation and digital experiences. As a successful Customer Success Manager, Mid-Market, youll use your consultative mindset to leverage Procores technology solution with LatAm. Today's top 20,000+ Commercial Customer Success Manager jobs in United States. But opting out of some of these cookies may have an effect on your browsing experience. Berkeley, CA, Senior Customer Programs Transportation Electrification Manager, MCE - Additional job details. Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback. Product Marketing Alliance. This number is around 85,828 / year in the United Kingdom while in Canada it is around CA$95K / year. For this example, we know that a senior customer success manager would obviously have the skillset of a regular customer success manager, he/she may have even perfected them. Avero is an equal opportunity employer. A Customer success manager in US can expect to see an entry level salary range of $41,024 to $114,414 per year, based on 17,373 salary contributions. By creating this job alert, . With 39.6million residents, California is the most populous U.S. state and the thir.More, Skills associated with Customer Success Manager: Rest assured; we have gathered all the information you will need. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. California is a state in the Pacific Region of the United States. Were looking for a Customer Success Manager, Mid-Market, to build, retain, and grow our Latin American client base. Yes, a senior CSM needs to have leadership qualities, but for a director of CS, it is even a bigger must. One might think, all these positions to please the customers? Such mastery of skills would of course mean quite an experience. And before we move on to talk about a career path in customer success and estimated salaries, let us remember what exactly customer success is. Strategy Implementation, Team Building, Customer Retention, Problem Solving Cisco Systems ($84,500 a year), In a small-medium-sized company, a customer success manager may be the only person in the customer success team, or they can be the head of a customer success team. You must have already realized (as I pointed out many times) that there is no one way of naming employee positions and titles and that sometimes the exact same job may be done by a completely different employee in a different company. Because Averos base compensation is driven by location, we will be happy to discuss a salary range for other locations during the interview process. Heres a quick breakdown of the day-to-day responsibilities of a Customer Success Manager. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? Energized by connecting and building value driven, strategic relationships with enterprise customers. Compensation data tools, salary structures, surveys and benchmarks. The national average salary for a Customer Success Manager is $70,566 per year in United States. But the thing is, intelligence isnt all that matters for this position, and an ideal candidate would need 10+ years of experience. The highest paying Customer Success Manager jobs have a salary over $142,000 per year while the lowest paying Customer Success Manager jobs pay $61,000 per year. 4k - 10k. The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with aim of helping grow our customer base. Procore is looking for an inspiring and accomplished Sales Development Representative to join one of the highest-performing sales teams in the software industry. Business Development Manager jobs 1,035 open jobs Financial Analyst jobs 998 open jobs Risk Specialist jobs 989 open jobs . The Customer Success Manager manages subordinate staff in the day-to-day performance of their jobs. 26,722 income tax records $75,500/yr. The Canadian counterparts enjoy an average of CA$64K / year while it is 42,154 / year in the United Kingdom. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Success Manager in the United States. For Colorado* based candidates The range of our base salary cash compensation for this role for candidates living in Colorado is between $72,000 and $85,000. 1 year+ experience in a customer success or customer marketing role. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What does a Customer Success Manager earn? This website stores cookies on your computer. in Redwood City, CA . Just like a customer success associates skills, a customer success manager needs strong communicative, analytical, and creative qualities that will let him/her pinpoint what is wrong with a customers experience and come up with solutions that will last. Birdeyes all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. In 2019, Birdeye was ranked #60 in the 100 Best Software Companies in the world by G2 Crowd. This position will report to the Manager, Customer Success, and has the opportunity to be based remotely. Proactive outreach to their customers to help guide them along the customer journey. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications. There are many factors that come into play with regard to customer success manager salary and total compensation. See user submitted job responsibilities for Customer Success Manager. or email. tips, and more. The first is a long term cookie (13 months) used to remember you as a candidate and maintain your preferences. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services, Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are. How much does a Commercial Customer Success Manager in United States make? The role, scope of responsibilities, success metrics and compensation can vary significantly from company to company, so you need to do your homework. This title and role is identical to a Customer Success Manager. As a Customer Success Manager (CSM) in our Commercial segment, you will report to the Manager, Commercial Customer Success and be the face of Motive for customers with fleets of between 20 and 50 vehicles. Your input helps Glassdoor refine our pay estimates over time. We are looking for a people person, who has high energy, is passionate and committed to providing a great service. Loans are arranged through 3rd party lenders. Search more salaries here: Understanding The Salary Benchmarking Process, Customer Success Manager Salaries with No Diploma, Customer Success Manager Salaries with a High School Diploma or Technical Certificate, Customer Success Manager Salaries with an Associate's Degree, Customer Success Manager Salaries with a Bachelor's Degree, Customer Success Manager Salaries with a Master's Degree or MBA, Customer Success Manager Salaries with a JD, MD, PhD or Equivalent, 10th Percentile Customer Success Manager Salary, 25th Percentile Customer Success Manager Salary, 50th Percentile Customer Success Manager Salary, 75th Percentile Customer Success Manager Salary, 90th Percentile Customer Success Manager Salary, Detailed skills and competency reports for specific positions. Typically requires a bachelor's degree or equivalent. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. 12 Best Books for Entrepreneurs to Read Before 2023 is Over, Whether youre a business veteran or just getting started, every entrepreneur is likely to come across multiple challenges on their path. Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice. Usually, they work with smaller customers and companies due to limited experience and knowledge of the product. Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. We are looking for a results-driven candidate to engage, retain and enable Averos customers to achieve their desired outcomes. Additionally, Customer Success Manager builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Assist in developing and evolving the Customer Success department. Such drastic change is only natural given that North America is the leader in customer success and the fact that different currencies simply work differently. Be the first to add Customer Success Manager responsibilities. Customer Success Manager compensation includes a base salary and may also have a bonus structure (68% of customer success professionals in the Totango survey cited the presence of a bonus of variable compensation as part of the overall compensation package). Los Angeles, CA. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools. A Customer success manager salary range in US can vary based on important factors such as education, skills, certifications, and years of experience. One of the most straightforward paths for CSMs is to gain seniority, and begin serving larger customers with much higher LTV (lifetime value). Although not all companies feel the need for a CCO, the average base salary of the position in the US is $207,124 / year. Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are Invitae, Amplicare, and Athelas. This category only includes cookies that ensures basic functionalities and security features of the website. Being an entry-level position, becoming a customer success associate requires relatively less of a skill set compared to other positions. Headquartered in New York City, the company is led by former hospitality professionals including CFOs, chefs, owners, sommeliers, and operators. The average salary for a Customer Success Manager is 34,172. If you are thinking of becoming a Commercial Customer Success Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Commercial Customer Success Manager. A one-time (for page view) session cookie is necessary to provide protection against a security attack called "Cross-site scripting (XSS)". In the United States, the average base salary is $64,682 / year, according to Glassdoors report. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. Full-time, Part-time . Whether you are a part of the customer success industry or just getting ready to step into the game, one thing is obvious: it is ever-growing and everchanging. 983 income tax records $44,500/yr. 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry. Monday to Friday. . Not the job you're looking for? Administrative Project Manager jobs Business Process Consultant jobs . Change of employer: According to Glassdoor, a director of customer success in the United States earns an average base of $122,091 / year. This is based on data from 728 TurboTax users who reported their occupation as Customer Success Manager and includes taxable wages, tips, bonuses, and more. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Once again, this title and role is identical to a Customer Success Manager. ","acceptedAnswer":{"@type":"Answer","text":"In most companies, the pay structure of CSMs is established in a way that enables them to earn significant amounts from commissions."}}]}. An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 34,395 based on 5. In fact, What Is Sales-led Growth? In another scenario, they can be the superior of a customer success associate, working with the bigger companies and knowing more intricate details about the product at hand. You possess high positive energy and love to work with customers and make them successful. Check us out on Glassdoor to see what others are saying about working at Procore. It wouldnt be wrong to say that a manager is the more experienced version of an associate. Review and assess customers' progress and offer recommendations based on results. ","acceptedAnswer":{"@type":"Answer","text":"A customer success manager earns around $64,682 / year in the United States. Get the latest market price for benchmark jobs and jobs in your industry. Bonus. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. We are an equal-opportunity employer and welcome builders of all backgrounds. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention, renewal and expansion. The national average salary for a Commercial Customer Success Manager is $70,439 per year in United States. You are enthusiastic about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving. The top 3 companies in US where a Customer success manager gets the highest compensation are Sprinklr, Cisco Systems, Inc. and Deloitte . We deliver what we commit and roll up our sleeves and get work done. Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. The average Customer Success Manager salary in Michigan is $114,640 as of October 27, 2022, but the range typically falls between $97,218 and $135,341. "}},{"@type":"Question","name":"What does a Customer Success Specialist do? You are collaborative and able to operate effectively with your teammates to drive a positive customer experience. Nobody becomes a senior customer success manager overnight. Typically reports to a director. Customer Service Manager. Birdeye is backed by the whos who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Level of Education: Gaining advanced degrees Customer Success Manager salary can vary between $29,500 to $159,000 depending on factors including education . The title specialist is a term that undertakes different responsibilities and changes its form in different industries and companies. 1 - 3 years supervisory experience may be required. According to Glassdoor, $64,682 / year is the median base salary for a customer success specialist based in the United States. (Copyright 2023 Salary.com)View full job description, Employers: Job Description Management Tool. Bodega Bay, CA, Experian - Additional pay could include cash bonus, commission, tips, and profit sharing. About The Role. Your Impact. We also offer a full robust benefits package. Customer success manager salaries Competitive compensation, coupled with an emphasis on work/life balance, Employer-sponsored benefits package including Health, Dental and Vision insurance, Ability to work from home as needed (We are currently remote! Remote. Its a complicated question. These numbers have continued to trend upward in recent years. For a Customer Success Manager in United States. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $105,899 to $153,255 with the average total cash compensation of $126,244. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. Our HQ is in NYC.). Job DescriptionWe're looking for a Customer Success Manager, Mid-Market, to build, retain, and grow our Latin American client base. Total salary amounts here include total taxable wages, tips, prizes and other compensation. The average sees 61,571 / year in the United Kingdom while in Canada, it is CA$70K / year. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. We use cookies to personalize content such as job recommendations, and to analyse our traffic. You will make it your priority to positively impact and manage the customers overall experience with Birdeye. Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. sent by email or contact our support by Moreover, roughly in the last ten years, it has become a trend that all companies, no matter the size, work with a customer success manager software such as Salesforce CRM, HubSpot CRM, or ZOHO CRM. You must be able to clearly understand business needs and articulate Birdeye value proposition. The lowest salary for a Commercial Customer Success Manager in United States is $45,944 per year. Anonymously share your pay to help the community. To learn more please visit: https://birdeye.com. differences between Account Managers and Customer Success Managers, 8 Digital Transformation Trends and Strategies for 2023. Hyperframe - Hierarchically, a specialist is superior to an entry-level employee but below CSMs.