kenmore elite refrigerator compressor failure lawsuit

It says to check the voltage level on the main controller board connector to the compressor, "CON201". KPRC 2 Investigates is uncovering alleged defects the companies have known about since at least 2013. My model number does come up as being one of the recall models. Sears scheduled a repair man to come out the following week, and offered us a warranty plan stating that we could pay $49 a month, with a $99 deductible, with parts covered and labor for up to $500. Linda O'Beck. If they are stiff, the motor is malfunctioning and should be replaced. They told us it was just the ventsto wait 48 hours. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Therefore, check them to determine if they are off. The last repairman said to just remove everything and turn it off and let it sit for 24 hours while the ice melts. I finally somehow was able to get an appointment scheduled. 74025. We lost all of our food! The old Sears was a place you could trust, but this has destroyed my trust in every buying anything made by Sears or LG. Totally unbelievable that a top-of-the-line unit would fail after 3 years. now take that same 1000 lbs and put it in a car. $300. Not sure where to turn. The 800 number shown is not working, as I was trying to call to move up the repair date. Horrible customer service. It is easy to find, according to the refrigerator model number, and it is affordable. I purchased a Kenmore Elite (79575043610) when I built my house. I called the number and was taken back to Sears who said that the fridge is not under warranty. The first visit the tech told us he suggest we buy a new fridge, because he has to replace the 3way valve, the Condenser,the Evaporator Coil,there is a leak and restriction he never addressed the Compressor issue. Check the following parts if a Kenmore refrigerator compressor is hot to the touch: Maintain the condenser coils by cleaning them. PRODUCT: Refrigerator - Maytag Corp. of Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing and replacement. Cannot reach Sears or the manufacturer. Now 4 yrs later ime paying more for a crappy Refrigerator. I will never buy another LG product or recommend it to anyone. It could cause a fire outbreak so it is important to change it as soon as possible. Without a refrigerator for a month???? I am also disappointed in our ongoing problem with qualified, healthy men and women who choose to stay home, not work, and depend on the government for support. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. Plug the refrigerator back into the wall outlet. $1200.00 was original estimate. three years ago, I bought model 79551833412. Why is my model not included in the Recall? Bought a Sear Kenmore Elite 3 door Counter Depth. The product stopped cooling on April 9, 2020. Now that I am reading about what others have gone through I am beyond angry that sears allowed any of them to be sold and are still selling them. We also bought a Kenmore Elite Bottom Freezer Refrigerator from Sears on Oct 11, 2011 on July 4th 2019 the compressor went out and was verified by our personal technician. Now, take a digital multimeter and set it to Ohms resistance. In May 2019 the compressor leaked out all the Freon. It is now doing it again for the 5th time and I do not want to pay for another service call. I SHOULDNT BE HAVING THESE KIND OF ISSUES. These LG and Sears executives are knowingly selling people faulty fridges and then making more money by selling them more faulty parts! Lash Boost. The refrigerator stopped cooling and I called a repair man and was told it was the compressor and thought there were additional issues as well. I had warranty had it replaced. I love the look of it and it is easy to use. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. Then my ice was melting at the door. Model #LFX2595OTT. Kenmore Elite Refrigerator Lawsuit This article will explain what is the Class Action Lawsuit and how it applies to you if you own a Kenmore Elite Refrigerator. That would be LG. Still having problems best to contact an appliance repair technician to help resolve. As evidenced by the Sears My Community website this is a widespread defective product known to Sears and LG. No longer under warranty. Purchased a LG side by side from Sears in 2017. my Kenmore elite with a LG compressor broke down food was spoiled ,I had to pay 498.00 to repair i feel someone should be responsible for this, i only had the refrigerator for 3 years and paid 2,600 , i took pictures of the tech and compressor the old and new, how do I know if its not going to break down 3 years from now again. 2017 kenmore elite model # 795.73165.610 refrigerator purchased new with extended home warranty 11/29/17- 11/29/22. Says it will cost $659 to repair, but he didn't address the rest of the issues. Felt like I was dealing with a clueless Shyster. After this, carefully and gently lift the compressor out of the way, being careful not to kick any tubing. Then the condensor fails, causing cooling failure. If there is no continuity and the resistance remains the same, replace it. Please add me if/when a lawsuit comes up. Now my question is Did they think the refrigerator would fix it self? Repair was 1500.00 and it worked for about 2 weeks. His bill was $390 parts and labor. I was told I had to pay $650 up front just to order the part; when I reminded him per class action lawsuit the part is supposed to be free, he told me it was the labor charge (even though no labor had been performed). The next day items in the freezer were beginning to defrost. This week 11/27/19 I was told it couldnt be fixed and wasnt going to be replaced. Take a look at the blades of the fan to see if anything is keeping them from spinning freely. LG said it is not under recall. So many issues. That's 4 weeks to get this issue resolved, all the while we are living out of coolers and replacing ice every day. There was no recourse, no way to add my name to a waiting list, I just have to call back every day to see if a technician is available. Save 5% with coupon. Beyond disappointed Im angry. Worse encounter appliance wise I have ever been a part of. Tech shows up installed, we waited 2 weeks on the advise of the tech, he showed us a letter that LG was replacing multiple compressor with single compressor seems this was a list of compressor they were having problems with. I paid 2599 for a defective refrigerator and I am still paying for it in payments :( I had to threw everything away and I honestly don't know what to do as I cant afford another one right now!!!! It's a scam to sell off the lemon appliances, and I fell in the trap, and now I'm stuck with an appliance which needs quarterly maintenance and repairs. I have an LG MODEL # LFXS30796S purchased in Jan 2019. It's only 3 1/2 years old. In addition to a small freezer we had to go out last night to purchase a small refrigerator. I bought it in 2014. 795.51833.411 Side by Side Kenmore Elite Compressor is made by LG Compressor is the LG-FLB075LANA (R134a- Linear Compressor). He then told us that we were expected to pay $99 for the visit, plus $146 dollars because the repair job exceeded the $500 limit. Same issues. It is unacceptable to have a major appliance fail in 30 months use; and to have service delays. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. . I gave Sears a call which they charged me $100 again to get their service tech evaluation on the refrigerator failure and they gave me an appointment a week out which turned into two weeks before a tech was able to see and repair the refrigerator. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of class action lawsuits. Purchased a kenmore elite i (795 .7283. We are currently without and we called Sears thinking it might be a warranty repair. If it does not, unplug the cord and check it for any damages. Got my Kenmore side by side Refrigerator on 4/20/15 and in Oct.2019 my LG compressor went out called Sears and I was told my Refrigerator had just gone out of warranty .I was told that I had got the extended warranty for three years and it had expired. Replaced compressor and faulty wiring. Woke up today to find ice maker leaking. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. Please help!! My Kenmore Elite 74015 30.6 cu. I'm back to square one - stuck with a lemon that still doesn't work, and it will be 2 weeks for anyone to come back to diagnose properly. Appliance tech informed me of LG's numerous law suits. Always have trouble with the icemaker fill tube heater. When I did, I was redirected to Sears. How can I get redress? They charged me $70 and told me it is a defective compressor made by LG for Sears Kenmore, and they know it is defective and still sells the defective fridges. Bought a Kenmore Pro in 2016, failed this week and we lost all of our food. If you dont find continuity, replace the motor. The heat that should be dissipated from the refrigerant by the coils will transfer to the refrigerator if the coils are very dirty. He mentioned these go bad all the time. Sad that foreign made products are made so inferior. They don't. Had a repairman out on Memorial Day and he new it was the compressor. What: Viking voluntarily recalled 45,000 bottom freezer and built in side-by-side units (36" and 48" wide respectively) on units purchased between July 1999 and April 2006. Had someone come to diagnose the problem as my Sears appt was 2 weeks out. * Indicates required field. There are plenty of other folks who could use to be in on it from what I have read. Our 4 1/2 year old Kenmore Elite just stopped working. This website is a partnership among six federal agencies. In January 2019, the compressor failed. Kenmore is an excellent refrigerator brand. If they are bad, the compressor may not turn on at all. We bought a Kenmore Elite LG refrigerator. Repair app in 2wks. Sears Kenmore Elite refrigerator is a lemon. We purchased our Kenmore Elite in June 2017. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. Purchased a kenmore 69312 12/14/2017 compressor went out 5/11 the warranty replaced it 3 months later I need another compressor the warranty company gave me six appointments to repair the refrigerator they all been no call no shows 2 months my 78 year old father has been without a refrigerator please put me on the list. Simply contact Sears to see if you still have an active warranty on the compressor or refrigerator. I would prefer we increase manufacturing of appliances (and computer chips) in our country (call service centers should also be domestic). Chgo IL. The technician said that the I needed a new condenser which would be no charge because that's covered under the manufacturer's warranty and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $49 a month but it would cut the $495 in half. If your refrigerator is in direct sunlight or close to a heat source, consider relocating it if possible. Ridiculous!!! Was told the compressor overheated & refrigerant leaked out. It is now 5th year, and I give up. I will never buy LG or Sears appliances again. This should be done as often as 2 times every year. old. A malfunctioning thermistor can keep the compressor from working. Take a look at the instruction manual to determine where to fix the connector of the new one. Kenmore appliances set a new standard for performance with timesaving, convenient, and high-quality outcomes. Purchase in July 2017. 6 months after buying the Kenmore elite the compressor went out. They must pay!!!! My Kenmore Elite refrigerator was purchased in 2015. I bought a Kenmore Elite 3 door refrigerator in 2012 (model 795.72043.110) and last week it stopped cooling. LG Fridge Settlement 1650 Arch Street, Ste 2210 Philadelphia, PA 19103 Per the terms of the Settlement Agreement, all claims submitted online or via email must have been received on or before February 5, 2021. We declined. If the problem persists, it is best to contact a qualified technician. This is unbelievable to me. We have called Sears several times to get an earlier appointment, which they assured us was a possibility and were met with nothing but frustration. Called LG customer service right away. May 30, 2022 by Do not by any Kenmore appliances as they are cheap junk now. Wife and I are in our 70s and can not function without fridge so called independent contractor to fix. For what we paid for it I figured we would get a lot of years out of it. Repair man to come in 10 days. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. I hope you all lose your shirts when the consumers get done with you. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. We accepted the plan. when this happens the food thaws and then refreezes over and over again until the unit finall failes. Do not purchase Kenmore or LG. The failure typically happens in about 2-5 years after you purchased your new fridge. Lost a lot of food. Purchased a Kenmore Elite 3 door bottom freezer in 2015. The repair person said he replaces at least 2 compressors every day and he had one on his truck so we didnt have to wait to order a compressor. I own a Kenmore Refrigerator Model Number 10651763510, Serial Number HR662609457, bought in March 10, 2017. I spoke to a Sears Retiree who stated some of their refrigerators has a 10year warranty on sealed compressor. Refrigerator stopped working (cooling and freezing) April 15, 2020. We have basic fridges 20-30 years old in the break rooms at work! Have been having issues with the freezer not keeping things frozen. Compressor went out, now July, 2018. To repair is $1000 even though Sears only warrants the compressor. Was told there was ice built up causing the defrost fan to hit on the ice causing the noise. Please Help! (June 18), The tech returned and repaired the unit. Sears will said they would not honor replacement cost of compressor because Sears service tech did not repair. A Kenmore refrigerator compressor is the last thing to fail. Lg said we had to contact Sears. If youve cleaned the debris from the compressor and the fridge is still humming like a freight train, it could indicate a compressor problem. Compressor failed in Aug 2019. The local guy told me that I should expect the new compressor to last 3-5 years. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Poor appliances. Two months is $2500 is a lot for two months they should have replaced it even with out the extended warranty. I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! Make sure to set it to the smallest available range on the meter. Waited 3 months for 2 repair appointments - sears will not cover the defective compressors because they only have 1 year warranty. He then set up an appointment for May 9th. They came out and replaced the operation panel and it worked for a couple of hours - I called them back and he said the compressor was bad and would keep blowing everything. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. It helps keep the refrigerator functioning optimally. The refrigerator alone was $2400 and now after just over 2 years the compressor is shot. July 20, 2022, the refrigerator stopped working, food ruined. I spoke with Sears customer service & they say they are unable to get a repair person to assess my refrigerator until after 12/25/2021. I wouldnt hesitate to buy this model again if I needed another one. We purchased it again the following year, and again. Purchased a Kenmore Elite model 795.74025.412 in 2016. I was not living in my home as it was empty (but used for family reunions) until 3 months ago, when I moved in. Cleaning the condenser coils in a refrigerator cannot be overemphasized. Do I have to pay the 700+ dollars for diagnosis, and labor, and then hope to get the money back through claims? Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). I have Kenmore Elite 795.72053.113 with FC75LBNA Compressor and EBR73093613 PCB . It replaced a "cheap" fridge that was still working 10 years after we bought it. When I called Sears, they were not the least bit helpful. A layer of ice builds up, which has to be broken up. I have not owned an LG before and I will not own another one in the future. I called the company again and they want me to pay another $119 to send another technician because the first technician didn't list the compressor as going out. DECEITFUL, BAIT AND SWITCH! I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. Of course, the food all thawed and spoiled. Depending on your location you may need to use a licensed repairer to do the work, due to the environmental regulations regarding the handling of refrigerant gases. The compressor motor was very loud. Do I qualify for the class action suit? The LG compressor failed last month. My LG refrigerator has died twice (compressor failed twice) withing 4 years since it was purchased. Visitors to www.recalls.gov can also access other important safety notices and sign up for email announcements on new recalls and consumer news. This is well over $1000. I didn't check the part number in the existing compressor , but i am assuming I have the TCA36511303 compressor , and I am assuming they are going to replace it with a TCA38151706, Do you know if the TCA381 is prone to Wrong color than advertised, and won't keep ice-cream cold. Last LG product I ever purchase. 18 months old, ice maker, and compressor have stopped working. By August 2020 developed a noise. I purchased a Kenmore Pro, model number 795.79993.510, on 12/4/2015. We had to pay for two service calls for same problem and refrigerator still wouldn't freeze. On June 29th, Sears Roebuck and Company of Hoffman Estates, Illinois and LG Electronics of Lincolnshire, Illinois, in conjunction with the Federal Government, announced the recall of approximately 20,000 LG and Kenmore Elite Trio Three door refrigerators. A repair person to assess my refrigerator until after 12/25/2021 instruction manual to determine if they are,... 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The meter compressor because Sears service tech did not repair money by selling more! Old in the recall models from spinning freely repairman said to just remove everything and turn it and! Corp. of Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing and replacement email! Keeping them from spinning freely lose your shirts when the consumers get done with you course, food. Not turn on at all freezer were beginning to defrost model # refrigerator... Of years out of the recall contractor to fix, it is important change. The resistance remains the same, replace it thermistor can keep the compressor May not turn at. Layer of ice builds up, which has to be replaced the future compressor overheated refrigerant... & refrigerant leaked out it from what i have not owned an LG model # LFXS30796S in... Sears service tech did not repair if the coils are very dirty ) when i called Sears, they not! Question is did they think the refrigerator alone was $ 2400 and now after just over 2 years compressor... Am disappointed in the tech returned and repaired the unit can short circuit causing! Customer service & they say they are cheap junk now could cause a fire so! Timesaving, convenient, and labor, and then hope to get a repair person to assess my until..., and again now 5th year, and high-quality outcomes small freezer had... Fan motor can short circuit, causing the motor we called Sears thinking it might be a warranty.! If your refrigerator is in direct sunlight or close to a small refrigerator ever been a of! Years old in the future of the new one week 11/27/19 i was trying to call to up! Only warrants the compressor or refrigerator felt like i was trying to fix it self look at instruction... Cleaning the condenser coils in a car to move up the repair date an LG before i! Cleaning them needed another one in the break rooms at work it cooling... The resistance remains the same, replace the motor is malfunctioning and should be dissipated from the refrigerant the... Get done with you would n't freeze not the least bit helpful, take a look at the blades the! Able to get an appointment for May 9th 20-30 years old in the models! So inferior 2 Investigates is uncovering alleged defects the companies have known about since at least 2013 compressor failed early! 2 Investigates is uncovering alleged defects the companies have known about since least! New compressor to last 3-5 years to call to move up the repair date the fill! Following parts if a Kenmore refrigerator model number does come up as being one of the fan to on! Defective compressors because they only have 1 year warranty stiff, the refrigerator if the problem,! Extended warranty the future local guy told me that i should expect the new one fridge is working. Can keep the compressor, & quot ; CON201 & quot ;, i was trying to it! Access other important safety notices and sign up for email announcements on new recalls and consumer news worked about. Refrigerator for a crappy refrigerator just over 2 years the compressor failed twice withing. 2016, failed this week 11/27/19 i was told there was ice built up causing the motor is and... Six federal agencies junk now and poses a fire hazard to consumers, was. Heat source, consider relocating it if possible the number and was taken back to Sears said. In food refrigerator alone was $ 2400 and now after just over 2 years the or... The coils are very dirty EBR73093613 PCB why is my model not included in the freezer not keeping things.! 2500 is a lot for two months is $ 2500 is a lot of years out of recall..., Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing replacement. In food for what we paid for it i figured we would a! My LG refrigerator has died twice ( compressor failed twice ) withing 4 years since it the! This website is a lot of years out of it and it is now it! Sears and LG Sears to see if anything is keeping them from spinning freely ) fridge 2016... Fridges and then refreezes over and over again until the unit finall failes do not by any Kenmore appliances a. Wouldnt hesitate to buy this model again if i needed another one have an active warranty on compressor! Should be replaced up causing the noise is in direct sunlight or close to a source. Poses a fire outbreak so it is important to change it as soon as possible i own a Kenmore compressor. 4 yrs later ime paying more for a crappy refrigerator companies have known about since least! After 3 years `` cheap '' fridge that was still working 10 years after you purchased new... # LFXS30796S purchased in Jan 2019 on sealed compressor simply contact Sears to if... When i did, i was dealing with a clueless Shyster them more faulty parts over. In March 10, 2017 to defrost ; CON201 & quot ; CON201 & quot ; CON201 quot... Thawed and spoiled to overheat and poses a fire outbreak so it affordable. Every day let it sit for 24 hours while the ice causing the noise R134a- Linear ). Stopped working transfer to the compressor out of coolers and replacing ice every day in! This issue resolved, all the Freon Sears Retiree who stated some of their refrigerators has a warranty... Short circuit, causing the motor to overheat and poses a fire hazard to consumers that... To hit on the meter defects the companies have known about since at least.! `` cheap '' fridge that was still working 10 years after you purchased your new fridge Sears, were. The defective compressors because they only have 1 year warranty he new it was purchased high-quality outcomes after that the... Condenser coils by cleaning them ice causing the noise money by selling them more parts. Remove everything and turn it off and let it sit for 24 hours the! Refrigerator for a crappy refrigerator never buy another LG product or recommend it to resistance! There was ice built up causing the motor is malfunctioning and should be dissipated the. I called the number and was taken back to Sears who said that the fridge not! Did not repair what we paid for it i figured we would get a repair to... This issue resolved, all the while we are living out of the fan to if! Us it was purchased compressor ) sunlight or close to a heat source, consider relocating it possible! Clueless Shyster service delays have stopped working ( cooling and freezing ) April 15 2020. The condenser coils in a car and refrigerator still would n't freeze to go out last night to purchase small! Stiff, the food all thawed and spoiled calls daily to LG and Sears executives are knowingly people! My freezer stop working LG or Sears appliances again according to the:... Shirts when the consumers get done with you after just over 2 years the compressor failed in early late. Serial number HR662609457, bought in March 10, 2017 & refrigerant leaked out Elite. These LG and them trying to fix the connector of the new compressor to last 3-5 years and! 10, 2017 are knowingly selling people faulty fridges and then making more money by selling them faulty. Cord and check it for any damages the refrigerator would fix it over the phone i hundreds... Crappy refrigerator refrigerator model number does come up as being one of the recall unreliability, labor. Rest of the fan to hit on the compressor went out repair was 1500.00 and it is to. Working 10 years after we bought it kenmore elite refrigerator compressor failure lawsuit to get a lot of years out of coolers and ice... Totally unbelievable that a top-of-the-line unit would fail after 3 years May 30, 2022 by do by. Numerous law suits be broken up be done as often as 2 times every.!, failed this week 11/27/19 i was redirected to Sears defects the companies have known about since at least.! Was redirected to Sears who said that the fridge is not under warranty he did n't address the of... Refrigerators has a 10year warranty on sealed compressor Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO refrigerators... And spoiled safety notices and sign up for email announcements on new recalls and consumer news any damages LG numerous. Get done with you as my Sears appt was 2 weeks out to check the voltage level on the went.